Job Title or Location

Information technology (IT) service delivery manager

Titan power Ltd.

Markham, ON

Posted 30 days ago

Job Details:

$68.00 - $70.00 / hour
Full-time
Experienced

Overview
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: Bachelor's degree
  • Experience: 5 years or more
  • Tasks
  • Assign IT projects to systems analysts, programmers and other computer technicians
  • Coordinate IT projects, including the design and deployment of new IT systems and services
  • Direct and control daily operations
  • Evaluate daily operations
  • Plan and control budget and expenditures
  • Plan and organize daily operations
  • Recruit staff
  • Review operational reports to assess compliance with software and hardware requirements
  • Supervise computer analysts, engineers, programmers, technicians and other personnel
  • Supervise staff
  • Train staff
  • Establish and implement policies and procedures for information systems
  • Authorize the development of specifications for products or services
  • Meet with clients to discuss system requirements, specifications, costs and timelines
  • Manage incidents
  • Robotic process automation
  • Consult with clients after sale to provide ongoing support
  • Supervision
  • 5-10 people
  • Computer and technology knowledge
  • Internet of things (IoT)
  • Desktop applications
  • Enterprise Applications Integration (EAI)
  • Networking hardware
  • Networking security
  • Networking software
  • Wireless networks
  • Information Technology Infrastructure Library (ITIL)
  • Linux
  • Desktop publishing software
  • Area of work experience
  • Design
  • Project implementation
  • Information technology (IT) service delivery
  • Management
  • Quality assurance or control
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Large caseload
  • Personal suitability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Judgement
  • Reliability
  • Team player
  • Proactive

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