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User support technician

CNB Computers Inc.

Mississauga, ON

Posted today

Job Details:

$34.10 / hour
Full-time
Entry Level

Benefits:

Health Insurance

Overview
  • Job Duration: Permanent
  • Language of Work: English
  • Hours of Work: 37.5 hours per week
  • Education:
  • Experience:
  • Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Work setting
  • Computer hardware or software retailer/wholesaler
  • Tasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Computer and technology knowledge
  • MS Office
  • MS Windows
  • Security and safety
  • Criminal record check
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Combination of sitting, standing, walking
  • Personal suitability
  • Accurate
  • Client focus
  • Excellent oral communication
  • Initiative
  • Judgement
  • Organized
  • Ability to multitask
  • Honesty
  • Experience
  • 1 year to less than 2 years
  • Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Financial benefits
  • Bonus
  • Other benefits
  • Free parking available
  • Support for persons with disabilities
  • Applies accessible and inclusive recruitment policies that accommodate persons with disabilities
  • Support for newcomers and refugees
  • Participates in a government or community program or initiative that supports newcomers and/or refugees
  • Support for youths
  • Participates in a government or community program or initiative that supports youth employment
  • Support for Indigenous people
  • Participates in a government or community program or initiative that supports Indigenous people
  • Support for mature workers
  • Participates in a government or community program or initiative that supports mature workers
  • Supports for visible minorities
  • Participates in a government or community program or initiative that supports members of visible minorities

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