Customer satisfaction representative

Job Details:

$20.00 / hour

Experienced

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Overview

• Work Term: Permanent
• Work Language: English
• Hours: 20 hours per week
• Education: Secondary (high) school graduation certificate
• Experience: 3 years to less than 5 years
Work setting
• Health care institution, facility or clinic
Tasks
• Act as spokesperson for an organization
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
Computer and technology knowledge
• MS Excel
• MS Outlook
• MS Windows
• MS Word
Transportation/travel information
• Own transportation
• Own vehicle
• Valid driver's licence
• Public transportation is available
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Work under pressure
• Bending, crouching, kneeling
• Handling heavy loads
• Repetitive tasks
• Standing for extended periods
• Walking
Personal suitability
• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Quick learner
Screening questions
• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you live near the job location?
Workplace information
• Hybrid

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