Manager (261 Queen Street East)

Join our growing team! We are looking for a Restaurant Manager!

The Tim Hortons Manager is responsible and accountable for the execution and delivery of all operational performance objectives resulting in guest satisfaction.As a Restaurant Manager, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant.

In this position you will:

• Manage the shift by ensuring your team has all the tools they need to succeed
• Follow Tim Hortons standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment
• Recruit, train, and coach a diverse team to achieve and maintain Tim Hortons high standards of operation
• Promote a respectful team environment and manage team members with open communication and understanding
• Order supplies and oversee building maintenance, cleanliness and security
• Accountable for production and waste levels and maintaining and approving daily and weekly logs
• Maintain speed of service goals both Storefront and Drive-Thru and maintaining Restaurant Global Performance Standards (GPS) necessary for optimal guest experience.

Financial Management

• Use restaurant specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and/or administers payrolls

People Management

• Accountable for recruiting new team members, performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets
• Build the restaurants’ “bench strength” by identifying and developing high potential employees for progression to the next level
• Sets goals and objectives for your team and encourages them to participate in Internal Performance Incentive Program.
• Ensures ‘open door’ policy for all team members. Has excellent communication skills; ensures ongoing day to day communication with all shifts through communication log or other means.
• Provides open communication with General Managers and Restaurant Owners
• Responsible for restaurant compliance with all applicable legislation
• Ensures high standards of guest experience are maintained and demonstrated as a top priority
• Implements, and instills in their teams, company policies, procedures, ethics
• Handles guest complaints and queries with professionalism and concern
• Prepares reports and other performance analysis documentation
• Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs
• Establishes proper security procedures and ensures the reduction of team member theft and the safety of team members and guests
• Provides leadership and direction around waste management procedures

Health & Safety

• Is familiar with and works in compliance with occupational health and safety legislation
• Uses or wears personal protective equipment or clothing as required. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
• Knows, understands and follows safe work practices and procedures. Ensures restaurant has a health and safety program in place.
• Takes responsibility to ensure that team members are made aware of any hazards and that proper training is completed and documented. Conducts regular workplace inspections. Responds to and corrects unsafe acts and conditions.
• Reports work-related injuries and illnesses to the appropriate internal and external authorities. Performs accident investigations for all work-related injuries and illnesses
• Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures
• Initiates performance counselling and takes disciplinary actions for non-compliance in matters related to health and safety
• Keep the Restaurant Owner apprised on any conditions or practices that may pose a hazard to employees. Make recommendations for improvement to the restaurant’s health and safety practices

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.