Manager, BC Dairy Producer Services

ABOUT US
BC Dairy is a leader in the dairy industry, undertaking activities in marketing, nutrition, education, and policy advocacy. We represent and support BC dairy farmers and work to strengthen the long-term health and sustainability of the dairy sector within Canada’s supply-managed system.
We believe we are better together for Canadian dairy. Our mission is to inspire, innovate, and collaborate to build a healthy Canadian dairy industry. Guided by our core behaviours - Think Bigger, Win-Win, Fact-Based, Care, and Accountability - we prioritize disciplined stewardship, collaboration, and measurable impact.
BC Dairy supports British Columbia’s dairy producers by delivering programs, services, and sector initiatives that strengthen on-farm success and build public trust in dairy.
We work collaboratively with producers, government, industry partners, and national/provincial organizations to advance excellence in quality, sustainability, and preparedness.
The Opportunity The Manager, Producer Services coordinates BC Dairy’s producer services portfolio and supports the delivery of producer-facing programs, services, and engagement activities across the province. Reporting to the General Manager, the role helps translate organizational priorities into practical workplans, supports team coordination, and ensures strong follow-through across producer support, proAction administration, emergency preparedness, producer engagement, research, sustainability, and knowledge translation activities.
The Manager works closely with senior subject-matter specialists, internal teams, producers, and industry partners to support consistent service delivery and producer trust. The role represents BC Dairy in WMP working groups and national committees as assigned, bringing forward producer perspectives and ensuring work is aligned with organizational strategy, compliance requirements, and stakeholder expectations.
About YouYour are a dairy professional who brings credibility with producers and a practical, service-first mindset. The Manager supports on-farm success by translating organizational strategy into clear priorities, strong follow-through, and programs that producers trust and use. The role works directly with producers, facilitates discussions, and represents BC Dairy with government and industry stakeholders in a complex, supply-managed environment.

• Build strong relationships with producers and navigate sensitive issues with respect, discretion, and good judgment.
• Translate complex policy, research, and technical content into practical on-farm guidance and usable tools.
• Coach staff, develop capability, and build a team culture grounded in care and accountability.
• Apply disciplined operational execution through planning, budgeting, and managing multiple priorities while keeping stakeholders informed.
• Represent the organization externally and contribute to cross-functional and national committees with confidence and professionalism, as assigned

Key Accountabilities

• Manage annual priorities and service standards for BC Dairy’s producer services function, translating organizational strategy into actionable plans and measurable outcomes.
• Coordinate and support a cross-functional team by setting clear priorities, clarifying roles and decisions, supporting accountability, and drawing on the expertise of senior subject-matter specialists.
• Manage portfolio budgets, making informed, cost-effective decisions and contributing to future budget development.
• Manage province-wide Producer Support frameworks, including on-farm program support, issue triage, and resolution processes, ensuring timely, accurate, and respectful responses and follow-up.
• Manage producer engagement and education initiatives (e.g., workshops, events, and KTT activities), ensuring programs are practical, responsive, and aligned with producer needs.
• Manage BC Dairy farm tours, including technical and operational support to ensure tours are appropriate, well-coordinated, and aligned with organizational priorities.
• Manage producer communications to ensure content is accurate, appropriate, and effective across channels and audiences.
• Manage the accuracy and ongoing maintenance of the producer contact database so it supports effective producer engagement, communications, and emergency response planning.
• Gather and bring forward producer perspectives, concerns, and practical on-farm considerations n relevant policy consultation processes.
• Manage proAction administration in alignment with governance and program requirements, including non-compliance/complaints follow-up and coordination on Dairy Code matters.
• Support emergency preparedness and response coordination by helping organize readiness planning, partner-facing education/workshops, documentation, and follow-up, while working closely with internal subject-matter experts and the General Manager during active situations.
• Support the research portfolio by coordinating priority setting discussions, project administration (contracts, timelines, reporting), and drive on-farm adoption through KTT.
• Supportthe sustainability portfolio by coordinatingsector sustainability priorities andthe delivery of applicable national initiatives, while advancing on-farm tools adoption, and reporting in partnership with internal and external stakeholders.
• Maintain strong relationships with external stakeholders (e.g., BC Ministry of Agriculture, industry partners, regional associations) and represent BC Dairy in WMP working groups and national committees as assigned.
• Collaborate with BC Dairy’s Operations team to support consistent messaging and coordination between producers, regional associations, and internal teams

Qualifications and Experience

• Education: Post‑secondary education in agriculture, animal science, agri‑business, environmental science, or a related field is preferred; equivalent combination of education, hands‑on industry experience, and demonstrated expertise will also be considered. A Certified Professional Agrologist (PAg) designation (or eligibility) is an asset.
• Leadership: 3+ years of progressive experience in the agriculture sector, preferably dairy or livestock, including demonstrated people leadership and experience managing programs or portfolios in a multi-stakeholder environment
• Producer services: Proven experience working directly with producers and delivering producer-facing programs, services, and events (including facilitation and presenting).
• Emergency preparedness: Exposure to or interest in emergency planning and preparedness, and/or involvement in response activities; formal emergency management training is an asset, but not required.
• Research: Exposure to or experience supporting agricultural research and/or knowledge translation activities including working with partners and contributing to project coordination and follow‑through.
• Sustainability: Exposure to or experience supporting sustainability or adoption initiatives in agriculture, including stakeholder coordination and practical on-farm implementation.
• Stakeholder management: Comfort representing an organization with government and industry partners; strong judgment, diplomacy, and relationship-building skills.
• Operational leadership: Ability to manage complex portfolios, balance competing priorities, and put in place practical systems that enable consistent, high-quality service delivery.
• Mobility: Valid Class 5 driver’s license and access to a reliable vehicle.

TravelThis role is based in the Lower Mainland, with a hybrid work arrangement and in‑office presence at BC Dairy’s Langley office, along with travel throughout British Columbia to meet with producers, attend industry events, and support emergency planning and response. Some national travel is also required. Travel is expected to be approximately 25% (about one week per month, most months). Evening and weekend work may be required during peak periods or in emergency situations.
OUR RECRUITMENT PROCESS We are committed to equal opportunities in employment and reflecting the diverse communities in Canada. We welcome and encourage applications from people of all identities and lived experiences, including women, indigenous peoples, persons with disabilities, and members of the LGBTQIA+ community. DEADLINES To apply, submit your resume and a short cover letter explaining why you’re interested in this opportunity. This role will be open until filled.