Customer Service Administrator

About Us FMi is a leading freight forwarding and logistics company, providing efficient and reliable solutions to businesses worldwide since 1996 with an HO in Calgary, Western Canada and a presence in Eastern Canada. FMi Logistics delivers dependable and damage-free transportation solutions and commercial warehousing solutions, saving your business valuable time and money. With extensive experience in global supply chain operations, we excel in fostering strong business relationships and ensuring smooth product flow across diverse marketplaces. Our services offer personalized attention, constant communication, and competitive pricing. Trust our experienced team for warehousing, shipping, and logistics solutions, and elevate your business with reliable, cost-effective services. https://fmicanada.com/home/https://fmicanada.com/about-us/ Job Title: Customer Service Administrator Job Summary We are looking for a Client Services Administrator who functions as the liaison between the customer and site operational leadership. You achieve a balance between customer requirements and FMi Logistics needs. You act as the main contact with our customers and help in maintaining a great relationship with them. You must be approachable and be able to multitask. Job Responsibilities 1. Customer Relations

• Ensure customer contract requirements are administered as applicable.
• Ensure customer initiatives, special processes, and data requests are fulfilled consistently, timely, and without impact to the daily work processes.
• Serve as key contact with customer groups, including development and deployment of new or revised processes to meet customer goals and satisfaction.
• Ensure client and company initiatives are deployed, and requirements are fulfilled as requested.
• Coordinate transportation/delivery of customers’ orders as required.
• Prepare action plans and schedules to identify existing client growth, opportunities, and exposure for vertical integration.
• Communicate service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.

2. Process

• Report on key support areas of account performance
• KPI’s- Develop/implement corrective action plans, as necessary.
• Coordinate with operational managers on value-added services as required by the customer.
• Report department goals/metrics and assist with individual goals as necessary, to align with company, site and customer objectives.
• Quarterly client reviews with the management team

3. Inventory Control/QA

• Ensure that all records and reports for client activity are prepared on a timely basis and effectively maintained.
• Identifies potential discrepancies in inventories and resolves them.
• Coordinates and performs the taking of physical inventories in accordance with the client’s requirements, investigates inventory variances; directs the performance of daily/weekly cycle accounts and adjusts inventory records if necessary.
• Track order and receiving accuracy daily.
• Conduct random audits on weekly inbounds to ensure correct description, quantity and location match WMS records.
• Performs other duties as assigned.

4. Qualifications/Skills

• Good People Skills
• Workload Planning
• Organization Skills
• Ability to work well in a fast-paced and high-intensity environment.
• Ability to interact effectively at multiple levels in support of customer relationships.
• Excellent communication and presentation skills and high integrity

5. Education and Experience Requirements

• 2 years of logistics industry experience is required
• Post-Secondary Education in Business or Supply Chain Logistics or equivalent experience
• Previous experience in multi-client warehouse operations
• Customer Service background
• Knowledge of Transportation systems
• Highly proficient in Office 365 applications

6. You Should Know This About the Job As a valued member of our team, we offer competitive compensation. Along with your salary, you’ll be under the Operating Team-Performance Bonus. You’ll have plenty of incentives to continue learning and growing your skills through an Education Reimbursement program and our support. Working at a rapidly expanding company means you’ll have plenty of interesting assignments, lots of diverse challenges, and opportunities for career growth. No need to pay for parking or public transport – parking is free and right beside the building.
We care about outcomes, and we like results-driven people. We like creative problem-solvers and curious people. Are You a Good Fit? Think you’ve got what it takes? Are you ready to join a great team? Please submit your application today!
Job Type: Full-time Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement

Schedule:

• 8-hour shift (Monday to Friday)

Experience:

• Customer service: 2 years minimum required

Work Location: On Site, One location – Calgary, AB