Shared Services Administrator

Shared Services Administrator - Ready to build systems that support growth in a fast-paced healthcare environment?The Opportunity360 Concussion Care is hiring a Shared Services Administrator to support centralized administrative functions across our clinic network. This role is essential in ensuring our clinics operate efficiently, consistently, and with the highest level of accuracy—allowing our clinical teams to focus on delivering exceptional patient care.You will play a key role in coordinating billing processes, supporting HR administration, maintaining systems, and ensuring operational workflows run smoothly across multiple locations.This is an ideal opportunity for someone who thrives in a fast-paced, multi-site environment and enjoys bringing structure, organization, and clarity to complex operations.360 Concussion Care is a leading multidisciplinary healthcare provider specializing in concussion assessment, treatment, and rehabilitation. Our mission is to support patients in returning safely to their daily lives through evidence-based care and collaborative treatment approaches.
The Role

• Compensation: $55,000 - $65,000
• Benefits: Comprehensive health and dental benefits after successful completion of a 3-month probationary period.
• Work Type: Full-time, Remote.
• Working Hours: Monday to Friday, 40 hours per week
• Start Date: ASAP – the position is currently open and ready to be filled.
• Training: Structured onboarding and systems training provided

Responsibilities and duties:
Shared Services Coordination & Operational Support

• Support the coordination of centralized administrative processes across clinics, including documentation, reporting, and workflow execution.
• Ensure tasks are completed accurately, consistently, and in alignment with established procedures.
• Assist in coordinating communication and information flow between clinic locations and administrative functions.
• Support alignment of processes and ensure consistency across teams.
• Oversee and order clinic equipment and supplies, ensuring appropriate inventory levels across all locations.
• Monitor and manage monthly clinic budgets, ensuring expenses align with operational and financial goals.

Payroll, Billing & Revenue Cycle SupportAssist with billing operations (including MVA and WSIB) by supporting documentation, tracking, and coordination of claims.Help identify and escalate billing discrepancies or delays to ensure timely processing and resolution.

• Oversee AP/AR processes, ensuring timely and accurate payments and collections and reconciliations.
• Process biweekly payroll and ensure all statutory deductions and benefit contributions are accurately recorded and remitted.
• Process all contractor payroll and prepare payroll summaries in a timely and accurate manner.

HR Administration & Employee Lifecycle SupportCoordinate recruitment logistics, onboarding documentation, and employee record maintenance.Ensure employee files and HR documentation are accurate, up-to-date, and compliant with company standards.

• Maintain and update employee records related to vacation requests, sick days, and other time-off, ensuring accuracy and alignment with company policies.

Systems, Reporting & Technology Support

• Provide day-to-day administrative support for EMR systems and operational tools.
• Assist with user setup, basic troubleshooting, and coordination of system updates and training.
• Support the preparation and maintenance of operational reports and dashboards.
• Ensure data is collected, organized, and reported accurately to support operational decision-making.

Process Standardization & Growth Support

• Maintain standardized processes, templates, and documentation across clinics.
• Support updates to procedures and ensure teams are using the most current processes.
• Assist with administrative setup for new clinics, services, or programs, including documentation, systems setup, and process coordination.
• Support scalable processes that enable organizational growth.

The CandidateMust-haves

• Diploma or degree in Business Administration, Healthcare Administration, or related field (preferred)
• 3–5 years of experience in operations, clinic administration, or shared services roles
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and coordination skills
• Proficiency in Microsoft Office and administrative systems
• Strong problem-solving and analytical abilities
• High level of professionalism and confidentiality

Nice-to-Haves

• Experience in a multi-site or healthcare environment
• Familiarity with EMR systems and billing platforms
• Experience supporting payroll, billing, or HR administration
• Experience in a start-up or high-growth organization

In return, they can expect:

• A collaborative, purpose-driven healthcare environment
• Opportunities for professional growth and advancement
• Exposure to multi-clinic operations and healthcare systems
• The ability to make a meaningful impact on operational efficiency and patient care delivery

The CompanyAt 360 Concussion Care, we are dedicated to helping individuals recover from concussions and return to their daily lives safely and confidently. Our team works collaboratively across disciplines to deliver high-quality, evidence-based care in a supportive and patient-centered environment.

• For more about who we are, visit:
• Website