Patient Coordinator

Patient Coordinator - Ready to build systems that support growth in a fast-paced healthcare environment?The Opportunity360 Concussion Care is hiring a Patient Care Coordinator to support the day-to-day operations of our Toronto clinic. This role is essential in ensuring patients receive an exceptional experience from the moment they first contact the clinic through every stage of their care journey.As the first point of contact for many of our patients and families, you will play a key role in creating a welcoming, organized, and compassionate environment while helping ensure clinic operations run smoothly and efficiently. You will collaborate closely with our interdisciplinary healthcare team and support a high standard of patient-centered care.This is an ideal opportunity for someone who thrives in a fast-paced healthcare environment, enjoys helping people, and takes pride in staying organized and detail-oriented while managing multiple priorities.360 Concussion Care is a leading multidisciplinary healthcare provider specializing in concussion assessment, treatment, and rehabilitation. Our mission is to support patients in returning safely to their daily lives through evidence-based care and collaborative treatment approaches.The Role

• Compensation: $21-$24/hour
• Benefits: Comprehensive health and dental benefits after successful completion of a 3-month probationary period.
• Work Type: Full-time, Onsite, Toronto Ontario
• Working Hours: Monday to Friday, 40 hours per week
• Start Date: ASAP – the position is currently open and ready to be filled.
• Training: Structured onboarding and systems training provided

Responsibilities and duties:Patient Experience & Front Desk Coordination

• Provide exceptional customer service to patients and their families through phone, email, and in-person interactions.
• Serve as the primary point of contact for patient inquiries and clinic communication.
• Create a welcoming, professional, and supportive experience for all patients and visitors.
• Coordinate patient flow to support efficient clinic operations and positive patient experiences.

Appointment Scheduling & Administrative Support

• Answer phone calls, schedule appointments, and manage patient inquiries in a timely and professional manner.
• Respond to incoming mail, emails, and correspondence promptly and accurately.
• Handle internal referrals and manage incoming and outgoing faxes.
• Support additional administrative and operational tasks as required.

Patient Records & EMR Administration

• Create and maintain accurate patient charts within the EMR system.
• Ensure patient information and documentation are entered accurately and maintained confidentially.
• Assist with maintaining organized clinic records and documentation processes.
• Support administrative workflows related to patient intake and ongoing care coordination.

Collaboration & Clinic Operations Support

• Coordinate closely with clinical staff to ensure seamless patient experiences and workflow coordination.
• Support communication between patients, clinicians, and administrative teams.
• Assist with patient outreach initiatives and clinic follow-up activities.
• Contribute to a collaborative and team-oriented clinic environment.

Process Improvement & Organizational Support

• Support clinic efficiency through strong organization and attention to detail.
• Assist with maintaining consistent administrative processes and workflows.
• Adapt quickly to changing priorities and operational needs in a fast-paced environment.
• Help identify opportunities to improve patient experience and clinic operations.

The CandidateMust-haves

• 2+ years of experience working in a medical or healthcare setting.
• Proficiency using electronic medical record (EMR) systems.
• Strong understanding of Microsoft Office Suite and general office software.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Professional, empathetic, and patient-focused approach.
• Collaborative and team-oriented mindset.

Nice-to-Haves

• Experience working in a multidisciplinary healthcare clinic.
• Experience coordinating patient scheduling and clinic operations.
• Familiarity with concussion care, rehabilitation, or allied healthcare environments.
• Experience supporting patient outreach or patient education initiatives.
• Experience working in a high-growth or evolving healthcare organization.

In return, they can expect:

• A collaborative, purpose-driven healthcare environment.
• Opportunities for professional growth and advancement.
• Exposure to interdisciplinary healthcare operations and patient care systems.
• The opportunity to work alongside leading healthcare professionals and concussion researchers.
• The ability to make a meaningful impact on patient care and recovery journeys.

The CompanyAt 360 Concussion Care, we are dedicated to helping individuals recover from concussions and return to their daily lives safely and confidently. Our team works collaboratively across disciplines to deliver high-quality, evidence-based care in a supportive and patient-centered environment.

• For more about who we are, visit:
• Website