Operations Associate - Ottawa

Roam is building the future of urban mobility by making vehicle access seamless, flexible, and technology-driven. We operate a large fleet across Ontario that serve customers across multiple cities, combining exceptional operational execution with a customer-first approach.
We're looking for an Operations Associate to join our Ottawa team and work directly with the City Manager to ensure our fleet and daily operations run smoothly.
The Role
As an Operations Associate, you'll be responsible for supporting day-to-day fleet operations, vehicle readiness, customer support, and field execution. This is a hands-on role for someone who enjoys problem-solving, working independently, and taking ownership of operational excellence.
You'll play a key role in ensuring vehicles are available, clean, safe, and ready for customers while helping improve operational efficiency across the city.
Responsibilities

• Support daily fleet operations across Ottawa
• Coordinate vehicle movement, staging, and deployment
• Conduct vehicle inspections and quality control checks
• Ensure vehicles are cleaned, fueled/charged, and customer-ready
• Assist with fleet maintenance scheduling and vendor coordination
• Monitor operational KPIs and report issues to the City Manager
• Support customer issue resolution and field-based troubleshooting
• Track and manage vehicle documentation and compliance requirements
• Work closely with cross-functional teams to improve operational performance
• Identify opportunities to improve processes and reduce operational costs

Qualifications
Required

• 1+ years of experience in automotive, fleet management, transportation, logistics, operations, or a related field
• Strong attention to detail and ability to manage multiple priorities
• Comfortable working both in the field and from an office environment
• Excellent communication and organizational skills
• Valid G-class driver's license with a clean driving record
• Ability to work independently and take ownership of responsibilities
• Comfortable using mobile apps, spreadsheets, and operational software

Preferred

• Experience in the car rental industry
• Experience managing vehicle fleets or transportation operations
• Customer service experience

What We're Looking For

• A proactive self-starter who enjoys solving problems
• Someone who thrives in a fast-paced startup environment
• Strong operational mindset with a focus on execution
• Team player who is willing to roll up their sleeves and help wherever needed
• Passion for mobility, transportation, and innovative technology

Why Join Roam?

• Opportunity to help build and scale operations in a growing market
• Work directly with city leadership and have a visible impact
• Fast-paced startup environment with significant growth opportunities
• Collaborative and mission-driven team

How to Apply
Interested candidates should submit their resume along with a brief note outlining their relevant experience and interest in joining Roam.