Parts & Service Advisor

GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM!
NorthEast Truck and Trailer, part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.
Job descriptionNortheast Truck & Trailer is seeking a motivated and customer-focused Parts & Service Advisor to join our growing team at our Paradise (NL) location.
This position plays a key role in supporting our customers by coordinating service repairs, sourcing parts, and ensuring a positive customer experience from start to finish.
Responsibilities and requirements:

• Greet customers and assess their parts and service requirements.
• Create and manage service work orders and repair estimates.
• Coordinate repair schedules with technicians and customers.
• Identify, source, and order parts for commercial trailers and related equipment.
• Maintain accurate records of parts inventory, service activities, and customer communications.
• Process warranty claims and assist with warranty administration.
• Provide customers with updates on repair status and completion timelines.
• Prepare invoices and ensure accurate billing for parts and labour.
• Support the Parts and Service Departments in achieving operational and customer service goals.
• Promote a safe and professional work environment.

Qualifications:

• Previous experience in a parts, service, or customer support role, preferably within the transportation, trucking, trailer, automotive, or heavy equipment industry.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Mechanical aptitude and knowledge of commercial trailer components is considered an asset.
• Proficiency with computer systems and Microsoft Office applications.
• Ability to work effectively in a fast-paced environment.
• Valid driver's license.

Schedule:

• 8/9-hour shift
• Monday to Friday, Full-time
• Possible overtime

Benefits:

• Competitive compensation package
• Health and dental benefits
• Company match retirement savings program
• Ongoing training and professional development opportunities
• Supportive team environment
• Opportunities for career advancement
• Child Care Subsidy
• Boot & Uniform Allowance

*We are accepting only candidates legally authorized to work in Canada
_We would like to thank all those who apply; however, only those selected for an interview will be notified