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Job SummaryReporting to the Reception Supervisor, the Receptionist is responsible for greeting, welcoming, and delivering exceptional customer service to members. The role includes answering calls and addressing questions and providing a welcoming environment.Reception is open from 5:30AM-11:00PM Monday to Sunday. This position requires working both evening and weekend shifts.
Duties and Responsibilities

• Greeting all incoming and departing members, guests, staff, vendors, contractors, etc.
• Providing excellent member service in person/over the phone.
• Maintaining/updating multiple spreadsheets.
• Assisting members with GameTime and the Derrick website.
• General office duties, laminating, copying, mail.
• Putting together new membership & potential membership packages.
• Making name tags, desk plates and ID/Access cards for all club employees.
• Making necessary changes to member access.
• Maintaining the locker inventory lists, lost & found, and advertising monitors using Canva.
• Working with Telus Business Connect.
• Commitment to high level of member service.
• Other duties as required.

Skills and Knowledge

• Knowledge of Microsoft Office Suite.
• Ability to time manage/multitask.
• Knowledge of TELUS Business Connect.
• Knowledge of Pitney Bows mailing system, Xerox, and other office equipment.
• Knowledge of basic security camera operations.
• Knowledge of Canva, use of USB and smart TV operations.
• Understanding Jonas software and GameTime is an asset.

Why Work with Us?

• Competitive Wages.
• Training & Development.
• Pro Shop Discounts.
• Monthly Employee Raffles.
• Diverse and Welcoming Work Culture.

Learn more about us by visiting - https://www.derrickclub.com/Our_Club/Testimonials
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