Radius Logistics - 6 Jobs
Surrey, BC
Posted 30+ days ago
Job Details:
Entry Level
Job Summary: The Customer Service Supervisor is responsible for overseeing the daily operations of the Customer Service team, ensuring the efficient coordination of client shipments from order entry through delivery and invoicing. This role leads a team of representatives, drives performance against key service metrics, and acts as an escalation point for clients and carriers.The Supervisor ensures all freight is executed on time, damage-free, and at the agreed rate, while maintaining high levels of client satisfaction, shipment visibility, and operational accuracy. Responsibilities/daily tasks
· Team Leadership & Performance Managemento Supervise, coach, and develop a team of Customer Service Representativeso Monitor daily workloads, prioritize tasks, and ensure coverage across all accountso Train new hires and reinforce best practices, processes, and service standardso Act as the primary escalation point for complex shipment or client issues· Operational Oversighto Oversee order entry and shipment lifecycle to ensure accuracy and efficiencyo Ensure all shipments are tracked proactively from pickup through deliveryo Identify and address service failures, implementing corrective actions as neededo Ensure timely and accurate billing, including file completion and documentationo Drive process improvements to increase efficiency and reduce errors· Carrier Communicationo Follow up with carriers to ensure they are clear on what is required and can meet the requirementso Communicate regularly with carriers to ensure on time pick up and deliveryo Report on any carrier issues to your supervisor· Client Supporto Work with clients on any issues regarding their transportationo Develop and maintain client relationships· Communication & Reportingo Ensure accurate and timely updates are entered into systems for client reportingo Provide regular reporting on team performance, service levels, and key metricso Communicate operational updates, risks, and issues to management· Measured Key Performance Indicatorso On-time pickup and delivery performanceo Shipment visibility and tracking complianceo Client response and resolution timeso Billing accuracy and timelinesso Team productivity and service quality Qualifications:
· Minimum 3–5 years of experience in logistics, transportation, or 3PL customer service· Previous leadership or supervisory experience preferred (or strong informal leadership experience)· Solid understanding of LTL, FTL, and cross-border freight· Proven ability to manage high shipment volumes in a fast-paced environment· Strong communication, problem-solving, and organizational skills· High attention to detail with a focus on accuracy and accountability· Ability to coach, mentor, and motivate a team· Experience with TruckMate or similar TMS is a strong asset
· Team Leadership & Performance Managemento Supervise, coach, and develop a team of Customer Service Representativeso Monitor daily workloads, prioritize tasks, and ensure coverage across all accountso Train new hires and reinforce best practices, processes, and service standardso Act as the primary escalation point for complex shipment or client issues· Operational Oversighto Oversee order entry and shipment lifecycle to ensure accuracy and efficiencyo Ensure all shipments are tracked proactively from pickup through deliveryo Identify and address service failures, implementing corrective actions as neededo Ensure timely and accurate billing, including file completion and documentationo Drive process improvements to increase efficiency and reduce errors· Carrier Communicationo Follow up with carriers to ensure they are clear on what is required and can meet the requirementso Communicate regularly with carriers to ensure on time pick up and deliveryo Report on any carrier issues to your supervisor· Client Supporto Work with clients on any issues regarding their transportationo Develop and maintain client relationships· Communication & Reportingo Ensure accurate and timely updates are entered into systems for client reportingo Provide regular reporting on team performance, service levels, and key metricso Communicate operational updates, risks, and issues to management· Measured Key Performance Indicatorso On-time pickup and delivery performanceo Shipment visibility and tracking complianceo Client response and resolution timeso Billing accuracy and timelinesso Team productivity and service quality Qualifications:
· Minimum 3–5 years of experience in logistics, transportation, or 3PL customer service· Previous leadership or supervisory experience preferred (or strong informal leadership experience)· Solid understanding of LTL, FTL, and cross-border freight· Proven ability to manage high shipment volumes in a fast-paced environment· Strong communication, problem-solving, and organizational skills· High attention to detail with a focus on accuracy and accountability· Ability to coach, mentor, and motivate a team· Experience with TruckMate or similar TMS is a strong asset
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