Client Account Coordinator

About ThinkTech ThinkTech Digital is a digital transformation and technology consulting firm that helps organizations modernize their operations through ERP implementations, custom software development, cloud solutions, and integrated business systems. Our team works closely with clients to design and implement technology that improves efficiency, visibility, and long-term scalability. Over the past 14 years, ThinkTech has delivered more than a thousand projects across ERP platforms, custom applications, cloud infrastructure, web development, CRM systems, and digital marketing initiatives. While our roots began in digital marketing and web development, our work today is increasingly focused on enterprise systems, software implementations, and custom development that support complex business operations. We partner with organizations across industries including energy, manufacturing, agriculture, professional services, and distribution, helping them adopt technology that aligns with how their businesses actually operate. Working at ThinkTech ThinkTech is a collaborative team of developers, consultants, analysts, and strategists who enjoy solving complex business problems with practical technology solutions. We work closely together and with our clients, combining technical expertise with a strong understanding of business operations. While the work we do is highly technical, the people we hire are just as important as the skills they bring. We place a strong emphasis on cultural fit and look for team members who are collaborative, curious, accountable, and eager to learn. Our goal is to build a supportive, high-performing team where people enjoy working together and take pride in delivering meaningful results for our clients. Based in downtown Calgary, our team supports organizations across North America and continues to grow as more companies look to modernize their systems and processes. About the Role ThinkTech is growing and looking for a Client Account Coordinator to support the day-to-day management of client relationships and ongoing service delivery. This role works closely with our internal teams and clients to ensure projects, support requests, and ongoing services are organized, communicated clearly, and delivered on time.
The Client Account Coordinator plays a key role in maintaining strong client relationships by helping coordinate work across departments including ERP implementations, custom development, web services, and digital marketing. This role ensures client needs are clearly communicated internally while helping maintain a high level of service and responsiveness.
This position is ideal for someone who enjoys working closely with clients, keeping multiple initiatives organized, and acting as a bridge between business needs and technical teams. What You’ll Do

• Serve as a primary day-to-day contact for assigned client accounts, ensuring clear communication and timely responses
• Coordinate internal teams to ensure client projects, updates, and support requests are tracked and completed
• Schedule and facilitate client meetings, including preparing agendas, taking notes, and tracking action items
• Maintain organized records of client communications, project updates, and deliverables
• Work with technical teams to ensure client expectations, timelines, and scope are clearly communicated
• Monitor ongoing client work and proactively follow up on outstanding tasks or requests
• Assist in preparing reports, summaries, or updates for clients regarding project progress and service performance
• Support the identification of opportunities for additional services or improvements within client accounts
• Contribute to improving internal client management processes and communication workflows

The Ideal Candidate Requirements

• 3+ years of experience in a client services, account coordination, or project coordination role
• Experience working in a digital agency, technology consulting firm, or service-based organization
• Strong organizational and time management skills with the ability to manage multiple client requests simultaneously
• Excellent written and verbal communication skills
• Experience using project management, CRM, or task management tools
• Must be currently located in Calgary and able to work in-office

Preferred Qualifications

• Experience supporting clients in technology, software, web development, or digital marketing environments
• Experience coordinating work between clients and technical teams
• Understanding of digital services such as ERP implementations, software development, web development, or marketing campaigns