Cashier/Server

Job Purpose
The FOH Cashier/Customer Service interacts with restaurant customers to take orders and process payments at the Point-of-Sale system (POS). This role involves wowing guests with outstanding service and hospitality, especially when greeting customers and serving their orders.
Responsibilities

• Greets every customer entering the premise with a warm smile and in a hospitable manner
• Maintains strong knowledge of the restaurant’s menu including in-house promotions
• Assists customers with menu selection and answers all questions in a respectful and patient manner to elevate customer experience and score on suggestive selling
• Repeats customer orders for accuracy before entering them into the POS
• Processes payments at the POS and handles all transactions in accordance with company policies and procedures
• Delivers food from the kitchen line to the customer and thanks the customer for coming and encourages them to visit again
• Answers incoming phone calls to process take-out orders or answer customer inquiries
• Maintains a clean and organized restaurant-front
• Busses and cleans tables in between customers to ensure a clean and sanitary dining environment
• Performs other additional duties as assigned

Skills

• Attention to detail: to ensure orders and transactions are processed accurately
• Communication and interpersonal skills: to effectively communicate with restaurant employees, management, and customers
• Computer proficiency: to operate the POS
• Conflict-resolution and problem-solving skills: to address any concerns raised by customers and resolve conflicts as they arise
• Customer service skills: use a positive attitude to assist and service customers
• Time management and organizational skills: to self-direct performance and fulfill assigned duties
• Team player: to create a seamless workflow, especially during peak hours
• Ability to work in a fast-paced environment and multitask
• Strong command of English, both verbal and written

Experience

• Prior experience as a cashier and server an asset

Working Conditions

• Rotating shifts scheduled around and during the restaurant’s hours of operation including evenings, weekends, and statutory holidays
• Fast-paced environment during peak hours

Physical Efforts

• Must be able to stand, move, and reach for extended periods of time

Mental Efforts

• Accuracy while taking orders and processing transactions at the POS
• Handling customer complaints and ensuring their satisfaction