Plum - 7 Jobs
Waterloo, ON
Posted 30 days ago
Job Details:
Remote
Management
Benefits:
Health Insurance
Flexible Work
Plum helps organizations make better Talent Decisions through the predictive power of psychometric data so every candidate is matched with a role that they have the natural abilities to excel in.
With our recent round of growth funding, we are growing our Customer Experience team and looking to add a new Customer Success Manager. Reporting to the Director of Customer Experience, you will focus on creating a best-in-class experience for our customers through effective onboarding of Plum talent solutions, and ongoing guidance in their customer journey. We are a fully remote team of 34 and, while our roots are in Waterloo Canada, we have team members from Vancouver to Texas to New York. Our ideal candidate will be located in Canada and willing to work East Coast hours. Apply here by completing your Plum Profile: https://bit.ly/41ABGc8 WHAT YOU’LL DO: ONBOARDING & ACCOUNT MANAGEMENT· Manage implementation, ongoing training/support of Plum’s SMB customers · Own administration duties (e.g., Hubspot record keeping, renewal management) · Drive retention and growth by understanding customer needs and helping them succeed · Utilize a consultative approach to become a trusted advisor · Guide clients through platform implementation, stakeholder management, and change management · Meet regularly with key account stakeholders to identify growth opportunities and provide support · Maintain communication with customers about adoption trends and mining opportunities for deeper engagement · Conduct Business Reviews at appropriate cadence and complexity · Communicate customer feedback to Plum exec/product team to stay competitive. Bottom line, you are a fast-paced, detail oriented, and customer-centric execution machine. WHAT YOU’LL NEED:· Results-driven in high-growth company environment · Strong project management experience · 2-3 yrs exceeding quotas in customer-facing role · Proven SMB account execution and management skills · Excellent communication and presentation abilities · Proficient in pipeline management and forecasting · Demonstrated mid-level business growth in sales/customer success with process-oriented approach Bonus:· HR tech, Talent Acquisition, Talent Management, EIM, ATS, and HCM experience an asset but not required. WHO YOU ARE:· You're a team player who's self-confident, highly motivated, and customer-centric. · You show urgency, problem-solving skills, and handle multiple projects in a fast-paced environment. · You own new processes, learn and adapt quickly. · You communicate effectively and are emotionally aware to align with stakeholders. · You're motivated by challenges, stay positive and adaptable. Ready to Begin? At Plum, we drink our own champagne. We want to know more about who you are and how align with the role, as such we ask that you to complete the Plum Discovery Survey. You’ll get a chance to check out our base product firsthand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit. Apply by completing your profile with the following link: https://bit.ly/41ABGc8 About Plum Plum’s mission is to ensure everyone is happy, fulfilled, and thriving in their career. Using Industrial/Organizational Psychology, we are helping enterprise companies understand the human behind the work. We help companies match candidates to jobs based on their potential and what they could do if just given the opportunity, as well as retain employees through development, internal mobility, and identifying leadership potential. Plum’s data is 4x more accurate than a resume at predicting on-the-job success, and we recently won the 2022 Top HR Product of the Year award to prove it! At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives: · Flexible work schedule · Family and furbaby friendly · Fun quarterly company events and activities. · Coaching and internal growth Plus, we offer health benefits with a focus on mental health and wellness. Our goal is to create a collaborative atmosphere where everyone feels supported and valued. Plus, we actually like each other and genuinely enjoy each other’s company... that’s priceless! At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email [email protected].
With our recent round of growth funding, we are growing our Customer Experience team and looking to add a new Customer Success Manager. Reporting to the Director of Customer Experience, you will focus on creating a best-in-class experience for our customers through effective onboarding of Plum talent solutions, and ongoing guidance in their customer journey. We are a fully remote team of 34 and, while our roots are in Waterloo Canada, we have team members from Vancouver to Texas to New York. Our ideal candidate will be located in Canada and willing to work East Coast hours. Apply here by completing your Plum Profile: https://bit.ly/41ABGc8 WHAT YOU’LL DO: ONBOARDING & ACCOUNT MANAGEMENT· Manage implementation, ongoing training/support of Plum’s SMB customers · Own administration duties (e.g., Hubspot record keeping, renewal management) · Drive retention and growth by understanding customer needs and helping them succeed · Utilize a consultative approach to become a trusted advisor · Guide clients through platform implementation, stakeholder management, and change management · Meet regularly with key account stakeholders to identify growth opportunities and provide support · Maintain communication with customers about adoption trends and mining opportunities for deeper engagement · Conduct Business Reviews at appropriate cadence and complexity · Communicate customer feedback to Plum exec/product team to stay competitive. Bottom line, you are a fast-paced, detail oriented, and customer-centric execution machine. WHAT YOU’LL NEED:· Results-driven in high-growth company environment · Strong project management experience · 2-3 yrs exceeding quotas in customer-facing role · Proven SMB account execution and management skills · Excellent communication and presentation abilities · Proficient in pipeline management and forecasting · Demonstrated mid-level business growth in sales/customer success with process-oriented approach Bonus:· HR tech, Talent Acquisition, Talent Management, EIM, ATS, and HCM experience an asset but not required. WHO YOU ARE:· You're a team player who's self-confident, highly motivated, and customer-centric. · You show urgency, problem-solving skills, and handle multiple projects in a fast-paced environment. · You own new processes, learn and adapt quickly. · You communicate effectively and are emotionally aware to align with stakeholders. · You're motivated by challenges, stay positive and adaptable. Ready to Begin? At Plum, we drink our own champagne. We want to know more about who you are and how align with the role, as such we ask that you to complete the Plum Discovery Survey. You’ll get a chance to check out our base product firsthand and get your own Plum Profile that highlights your strengths and gives you tips to make sure your next role is the right fit. Apply by completing your profile with the following link: https://bit.ly/41ABGc8 About Plum Plum’s mission is to ensure everyone is happy, fulfilled, and thriving in their career. Using Industrial/Organizational Psychology, we are helping enterprise companies understand the human behind the work. We help companies match candidates to jobs based on their potential and what they could do if just given the opportunity, as well as retain employees through development, internal mobility, and identifying leadership potential. Plum’s data is 4x more accurate than a resume at predicting on-the-job success, and we recently won the 2022 Top HR Product of the Year award to prove it! At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives: · Flexible work schedule · Family and furbaby friendly · Fun quarterly company events and activities. · Coaching and internal growth Plus, we offer health benefits with a focus on mental health and wellness. Our goal is to create a collaborative atmosphere where everyone feels supported and valued. Plus, we actually like each other and genuinely enjoy each other’s company... that’s priceless! At Plum, we are committed to building inclusive organizations – and that starts with our own team. We believe that diversity of thought and background breeds unbridled innovation. Therefore, we don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process, please email [email protected].
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