SureFire IT Solutions Inc.
Edmonton, AB
Posted 6 days ago
Job Details:
Remote
$55,000 - $65,000 / year
Entry Level
SureFire IT Solutions, is on a mission to make businesses thrive using their technology, not in spite of it. Founded in 2006, SureFire has been helping small/medium sized organizations succeed with our friendly, no-tech-jargon approach. We get excited when our clients can work effectively because they know they have secure, reliable, and efficient tools at the ready.
SureFire is looking for an experienced Tier II Service Technician to work in our collaborative team environment. This technician will contribute to the success of our clients in the unique mission each of them have, working full-time Monday – Friday, 8:00am – 5:00pm, including rotational on-call support. The successful candidate will have a combination of on-site and remote opportunities to make technology an asset for companies.
What You Will Doo Support client technology, including workstations, servers, printers, networks, and vendor specific hardware and softwareo Resolve technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft Hyper-V and Azureo Support services for Microsoft related technologies: Microsoft 365, Windows Server, Exchange, SQL, SharePoint, etc.o Resolve network level issues such as: WAN and LAN connectivity, routers, firewalls, and security.o Solve problems and implement remote access solutions related to: VPN and Remote Desktop Services
What We Are Looking Foro The ability and willingness to communicate clearly, regularly, and efficiently with clients and the SureFire team, either through digital or voice communicationo A desire to resolve issues quickly and effectivelyo An attitude to learn, collaborate, and jump in to helpo Documentation and time-management skillso A calm manner that can easily adapt to new and unexpected challengeso A passion for keeping businesses up and running and secure from outside threatso The ability to drive yourself to/from client sites, using your own reliable vehicle
Industry Knowledge Requirementso Up-to-date working knowledge of Windows servers, networking, virtualization, security, email services, storage technologies and a variety of business applicationso Printer troubleshootingo General server access and permissions knowledgeo Server implementation, maintenance and managemento Configuration and implementation of Remote Desktop Serviceo Desktop applications including Microsoft Office and basic accounting software
Technological Knowledge/Education Requirementso Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSEo A+ Certification (preferred)o NET+ Certification (preferred)o Experience managing & working with the following technologies is preferred:
If you are the successful candidate for this exciting position, you will be expected to:Þ Raise the barÞ Do the right thingÞ Dedicate yourself to the flourishing of the SureFire team and our clients
This looks like:o Troubleshooting and resolving issueso Consistently communicatingo Collaborating on customer support within the SureFire Team or outside vendorso Monitoring and reviewing alertso Improving customer service, perception, and satisfaction.o Escalating service issues that cannot be completed within agreed timelineso Participate in the on-call rotation, including responding to after-hour service requestso Attending and preparing for daily stand-up morning meetingso Triaging tickets and dispatching when necessaryo Assisting with client-focused projects as needed
SureFire is looking for an experienced Tier II Service Technician to work in our collaborative team environment. This technician will contribute to the success of our clients in the unique mission each of them have, working full-time Monday – Friday, 8:00am – 5:00pm, including rotational on-call support. The successful candidate will have a combination of on-site and remote opportunities to make technology an asset for companies.
What You Will Doo Support client technology, including workstations, servers, printers, networks, and vendor specific hardware and softwareo Resolve technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft Hyper-V and Azureo Support services for Microsoft related technologies: Microsoft 365, Windows Server, Exchange, SQL, SharePoint, etc.o Resolve network level issues such as: WAN and LAN connectivity, routers, firewalls, and security.o Solve problems and implement remote access solutions related to: VPN and Remote Desktop Services
What We Are Looking Foro The ability and willingness to communicate clearly, regularly, and efficiently with clients and the SureFire team, either through digital or voice communicationo A desire to resolve issues quickly and effectivelyo An attitude to learn, collaborate, and jump in to helpo Documentation and time-management skillso A calm manner that can easily adapt to new and unexpected challengeso A passion for keeping businesses up and running and secure from outside threatso The ability to drive yourself to/from client sites, using your own reliable vehicle
Industry Knowledge Requirementso Up-to-date working knowledge of Windows servers, networking, virtualization, security, email services, storage technologies and a variety of business applicationso Printer troubleshootingo General server access and permissions knowledgeo Server implementation, maintenance and managemento Configuration and implementation of Remote Desktop Serviceo Desktop applications including Microsoft Office and basic accounting software
Technological Knowledge/Education Requirementso Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSEo A+ Certification (preferred)o NET+ Certification (preferred)o Experience managing & working with the following technologies is preferred:
- Windows OS
- Microsoft 365
- Windows Server (2008-Present)
- Active Directory Management (Azure AD Sync)
- DHCP
- DNS
- Remote Desktop Services
If you are the successful candidate for this exciting position, you will be expected to:Þ Raise the barÞ Do the right thingÞ Dedicate yourself to the flourishing of the SureFire team and our clients
This looks like:o Troubleshooting and resolving issueso Consistently communicatingo Collaborating on customer support within the SureFire Team or outside vendorso Monitoring and reviewing alertso Improving customer service, perception, and satisfaction.o Escalating service issues that cannot be completed within agreed timelineso Participate in the on-call rotation, including responding to after-hour service requestso Attending and preparing for daily stand-up morning meetingso Triaging tickets and dispatching when necessaryo Assisting with client-focused projects as needed
Share This Job:
