Client Experience Coordinator

Who we are:Janke LLP is a team trusted advisors helping our clients save tax, time, and worry so they can focus on what truly matters: their family , critical business functions, and their community. With a growing team of 16+, competitive compensation packages, and a client base across agriculture, heavy-construction, professional services, municipalities and non-profits, we provide a culture built on flexibility and professional growth; we are proud to offer meaningful, challenging work in a people-first environment.
Who you are:You’re confident, proactive, and passionate about creating positive experiences for clients, colleagues, and your community. You bring warmth and precision to your work, thriving in social, fast-paced environments where first impressions matter.

• A natural communicator with a friendly, professional demeanor
• Driven by growth, attention to detail, and a strong sense of responsibility and ownership of your work
• Skilled in discretion and confidentiality
• A passion for service
• Eager to meaningfully contribute to a growing, purpose-driven team

What you will do:You will be the first point of contact for clients and the central hub of our office operations. Your work will directly shape how our clients experience Janke LLP as a professional, caring, and efficient organization.
Your responsibilities will include:

• Greeting and assisting clients with warmth and professionalism
• Directing inquiries and supporting client communications
• Scheduling meetings, coordinating events, and managing calendars
• Preparing correspondence, internal documents, and marketing materials
• Handling document delivery and deadlines
• Supporting billing, deposits, receipts, and accounts receivable
• Managing vendor relationships and supply orders
• Maintaining and updating our practice management system (Karbon)
• Representing the firm through involvement in local organizations
• Ensuring our office is organized, efficient, and client-ready

Key tools you will use:

• Karbon, a professional services practice-management software
• Office365, including Teams, Excel, and Word
• Several other best-of-breed applications

What we offer:

• Competitive compensation and benefits
• A collaborative, supportive work environment
• Opportunities for professional development and personal growth
• A chance to make a real difference in the lives of clients and your community

Only apply if:You are excited by the idea of being the heartbeat of a dynamic purpose-driven firm. We can't wait to hear from you!