Salesforce Project Manager

The Salesforce Project Manager is responsible for leading and owning the end-to-end delivery of a Salesforce implementation. A successful candidate must be highly motivated, experienced with scoping and understanding business objectives, and intelligently mapping those goals to Salesforce solutions. The ability to clearly communicate and build client relationships while efficiently managing scope and budget are critical to this role.
Key responsibilities

• Own and lead the Brightmark project team to successfully execute the full project lifecycle, from scoping through to go-live and end user training
• Gain a deep and clear understanding of the client’s business processes and apply your industry and Salesforce expertise to design a solution that drives customer success
• Identify and design the solution approach, including standard and custom Salesforce features and tools, third-party applications and integrations that may be required
• Play a leading role in key project deliverables, including scoping, solution design, user acceptance testing walkthroughs, deployment and training.
• Collaborate with teammates to declaratively build Salesforce functionality and identify future enhancements
• Clearly and effectively communicate with clients, teammates and leadership to ensure scope, quality and budget are managed.
• Recommend appropriate training and customer support options that facilitate ongoing adoption

Qualifications

• Highly organized, independent thinker with the ability to clearly communicate to technical and non-technical audiences at all levels of the organization
• Strong business acumen
• Hands-on experience leading end-to-end Salesforce solutions
• Data modelling expertise
• Strong commitment to continuous learning and deepening of knowledge in the Salesforce ecosystem
• Strong communication and client management skills with experience successfully managing client expectations throughout a project lifecycle
• High level of proficiency in building solutions using declarative tools in Salesforce
• Experience with third-party solutions or AppExchange partners

Nice to have

• Experience implementing other marketing automation tools (Hubspot, Marketo)
• Deep understanding of the financial services industry in Canada
• Previous business analysis and/or project management experience
• Previous experience implementing Service Cloud, Experience (Community) Cloud, Financial Services Cloud, Non-Profit Cloud and Pardot
• Hands-on experience with Data Loader or other data integration tools

Certifications - Nice to HavesThe successful candidate ideally possess, or may be expected to complete the following certifications:

• Administrator
• App Builder
• Sales Cloud Consultant
• Service Cloud Consultant
• Experience Cloud Consultant

About Us - (www.brightmark.ca) Founded in 2016, Brightmark’s mission is to empower businesses and people to achieve more with Salesforce and cloud technologies. We are a specialized boutique agency founded by Salesforce alumni with decades of experience selling and implementing technology solutions. We are committed to client success and work as trusted partners to our financial services clients. We also generously give back our time, talent and financial resources to help non-profits achieve their technology goals.
Brightmark is an equal opportunity employer vested in Diversity, Equity, and Inclusion. We will work with qualified individuals to ensure long-term career success, regardless of gender, race, ethnicity, religion, or sexuality. We value your talents and who you are as a person.