Lodge Manager

The Lodge Manager is a key member of the Tyax leadership team, providing hands-on oversight of all hospitality operations and ensuring an exceptional experience for every guest. This role is responsible for leading all aspects of the Tyax experience on site, including lodge rooming, reservations, food & beverage, gift shop, camping, chalet, and spa programs.The Lodge Manager is a natural leader who excels at building strong professional relationships, inspiring their team, and solving daily operational challenges. This role involves a blend of strategic planning and hands-on management — including budgeting, hiring, coaching, training, and service recovery — all with the goal of delivering life-changing mountain experiences for our guests.The Lodge Manager holds ultimate responsibility for hospitality operations, driving efficiency, maintaining service standards, and ensuring profitability across all departments. Flexibility is essential: this position includes split shifts during the winter heli-ski season and weekend/holiday coverage during spring, summer, and fall. The scope of responsibilities will evolve as Tyax’s organizational structure grows and adapts.Key ResponsibilitiesLeadership & Operations

• Serve as a core member of the leadership team, accountable for site operations, guest experience, employee experience, and lodge infrastructure.

• Provide direct leadership and coordination of all hospitality departments to ensure smooth day-to-day operations.

• Deliver outstanding experiences across all guest touchpoints, including heli-ski packages, chalets, campground, events, small groups, and transient reservations.

• Lead and actively participate in lodge operations during high-demand periods, covering gaps as needed.

Team Management & HR

• Recruit, hire, train, mentor, and coach the lodge team, fostering a high-performing, service-focused culture.

• Set and uphold service standards, manage service recovery, and ensure adequate training across departments.

• Administer performance management, feedback, and incident reporting for lodge employees.

• Oversee staff accommodation allocations, including monthly and departure inspections.

Guest Experience

• Manage all guest communication after booking and post-stay, including inquiries, complaints, and feedback.

• Administer guest surveys and lead weekly reviews of guest and employee feedback.

• Drive initiatives to improve the guest experience through process analysis and collaboration with team leaders.

Planning & Administration

• Build and lead the annual operating plan, coordinate weekly team meetings, and track action items and KPIs in collaboration with the General Manager.

• Oversee payroll for lodge-based teams, accounts payable, reservation audits, and payment processing.

• Produce and distribute daily lodge reports, manage waiver implementation, and handle supplier ordering.

Maintain ownership of core lodge email inboxes: [email protected], [email protected], [email protected], [email protected].
Financial & Business Management

• Work with the General Manager to review financial data and adjust operational budgets to drive profitability.

• Oversee daily cash-outs, petty cash, lodge tip-outs, and monthly inventory counts (gift shop, liquor, kitchen, restaurant, housekeeping, maintenance, spa).

Safety & Compliance

• Create and maintain a safe, compliant workplace in accordance with WorkSafe BC, WHMIS, and Occupational Health & Safety requirements.

• Play a key role in Tyax’s Emergency Response Plan procedures during emergencies.

Technology & Systems

• Own and administer operational systems including Squirrel POS, Chase Payments, Roomkey PMS, key cards, phone and internet systems.

• Set up clerk IDs and access permissions for team members as required.

Collaboration & Communication

• Reports to the General Manager. Work closely with the Heli Operations Manager, Sales & Reservations Manager, Events Manager, Accountant, and other supervisors to ensure coordinated operations.

• Communicate effectively with supervisors, office personnel, and area management in a professional, solution-oriented manner.