Senior Manager, Walmart Services
Walmart Canada - 1,272 Jobs
Mississauga, ON
Job Details:
Position Summary...The Senior Manager, Walmart Services is responsible for leading Walmart Canada's on-demand third-party platform business, driving eCommerce growth through strategic partnerships, commercial initiatives, and operational excellence. This role oversees relationships with key external partners, including Instacart, Uber, and DoorDash, and collaborates cross-functionally to accelerate sales growth, improve profitability, and enhance the customer experience across the on-demand ecosystem. The position also provides people leadership, coaching, and development for a team of associates, fostering a high-performance culture and building organizational capability.What you'll do...
The Senior Manager, Walmart Services is accountable for developing and executing strategies that drive the growth and profitability of Walmart Canada's on-demand third-party platform business. This role manages relationships with strategic partners, including Instacart, Uber, and DoorDash, identifying opportunities to expand customer reach, increase sales, improve business economics, and enhance the overall customer experience.
The position leads the development and execution of joint business plans with platform partners, leveraging technology enhancements, marketing and promotional programs, assortment strategies, and operational improvements to achieve business objectives. The Senior Manager is responsible for monitoring business performance, identifying growth opportunities, and influencing partner roadmaps to unlock new capabilities that support Walmart Canada's eCommerce strategy.
Working closely with internal stakeholders across Operations, Marketing, Product, Finance, Merchandising, and Digital teams, the Senior Manager aligns priorities, evaluates opportunities, and delivers initiatives that drive customer acquisition, retention, and profitability. This role serves as a key connector between internal teams and external partners, ensuring effective collaboration, clear communication, and successful execution of strategic initiatives.
Additionally, the Senior Manager identifies and evaluates emerging trends within the on-demand commerce and last-mile delivery landscape, assessing market developments, competitive dynamics, and evolving customer expectations. The role is responsible for translating insights into actionable recommendations that support long-term business growth and strengthen Walmart Canada's competitive position.
The position requires strong strategic thinking, relationship management, people leadership, analytical, and commercial leadership skills. The Senior Manager must be comfortable operating in a highly cross-functional environment, influencing without direct authority, managing complex partner relationships, developing talent, and balancing customer, operational, and financial priorities within a fast-paced omnichannel ecosystem.
The Senior Manager is responsible for leading, coaching, and developing a team of associates, providing clear direction, ongoing feedback, and growth opportunities. This role fosters an inclusive, high-performance culture focused on accountability, collaboration, and continuous improvement. The Senior Manager supports talent development through succession planning, capability building, performance management, and career coaching, while empowering associates to deliver business results and achieve their professional goals.
Minimum Qualifications
- Demonstrated experience managing strategic partnerships, business development, eCommerce, digital commerce, or marketplace businesses.
- Experience leading cross-functional initiatives and influencing stakeholders across multiple business functions.
- Strong analytical, commercial, and financial acumen with the ability to translate data into actionable business decisions.
- Proven ability to lead, coach, and develop high-performing teams.
- Exceptional communication, negotiation, and relationship management skills.
- Ability to thrive in a fast-paced, matrixed environment and manage multiple competing priorities.
Preferred Qualifications
- Experience working with third-party delivery platforms, digital marketplaces, or on-demand commerce ecosystems.
- Knowledge of retail, eCommerce, omnichannel operations, or last-mile delivery models.
- Experience leading large-scale strategic initiatives and delivering measurable business outcomes.
- Passion for customer experience, innovation, and driving growth through partnerships and technology.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.ㅤ
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 ARGENTIA RD, MISSISSAUGA, ON L5N 1P9, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.ㅤ
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