Operations Control Services Specialist

Please note:

• Current work authorization for Canada is required for all openings.
• This is a fixed term contract role / secondment opportunity, ending November 30, 2027
• You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/

The Opportunity:

This role is responsible for ensuring all exchange transactions are balanced and reconciled prior to market open. The position manages cancel and amend requests, uploads U.S. options trade files from the Introducing Broker (IB) into Dataphile and resolves trade rejects identified during overnight trade file processing on T+1.

The role has significant responsibility for options operations, including processing corporate actions and reorganizations, communicating account adjustments to the Introducing Broker, managing exercise and contrary exercise instructions, and monitoring collateral held at the Canadian Derivatives Clearing Corporation (CDCC). Responsibilities also include pledging and releasing collateral as required, notifying clients of option assignments prior to market open, and ensuring all accounts and positions are balanced before CDCC deadlines.

Additionally, the position oversees the accurate processing of option exercises, assignments, expiries, and related journal entries, processes the underlying securities transactions, and issues client notifications. Daily processing activities also include monitoring and matching Dataphile (DP) trades through ARROW to ensure timely and accurate settlement and recordkeeping.

What You Will Do:

• Reconcile exchange activity daily to ensure all exchange trade breaks are sent to our clients.
• Investigate, document, and resolve trade breaks and discrepancies, escalating issues and notifying Introducing Brokers (IBs) as required.
• Process trade cancellations, corrections, adjustments, and amendments based on instructions received from IBs via email or uDirect.
• Process option assignments, exercises, contrary exercise instructions, and related entries within required deadlines.
• Ensure all options transactions are accurately recorded in Dataphile and SOLA.
• Notify IBs of assignments, account adjustments, and corporate action-related changes in a timely manner.

What We Are Looking For:

• 5+ years of relevant experience in operations within the financial services industry.
• Two-year post-secondary program or equivalent work experience.
• Prior experience in brokerage and/or correspondent clearing and custody business is preferred.
• Knowledge of trade reconciliation and Broadridge Dataphile knowledge is an asset.

• Canadian Securities Course or IFIC certificate is an asset.

The Expertise You Bring:

• Strong organization skills with ability to multi-task
• Strong verbal and written communication skills
• Ability to work in a fast-paced work environment with strong attention to detail
• Strong analytical skills
• Works well in a team environment, as well as working independently on individual tasks
• Proficiency in MS Office an asset

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $65,000 to $80,000, based on experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People
• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team