Senior Analyst, Business Effectiveness

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing
As part of the Transaction Banking team, you'll play a pivotal role in supporting our business effectiveness initiatives. As a Senior Analyst, Business Effectiveness, you'll build and manage the team SharePoint site, ensuring it serves as a reliable resource for information and collaboration. You'll act as a custodian for Sales and Service processes, partnering closely with representatives to maintain and update documents. Additionally, you'll serve as a central resource for all communication operations, helping to streamline information flow and support the day-to-day needs of the team. Your expertise will contribute to the team's operational excellence and foster a culture of continuous improvement.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed

• SharePoint Management - Build, maintain, and optimize the team SharePoint site to enhance collaboration and information accessibility.

• Process Documentation - Serve as the custodian for Sales and Service processes, ensuring all documentation is accurate, current, and easily accessible.

• Communication Operations - Act as the central point of contact for communication operations, facilitating effective information flow within the team.

• Collaboration - Partner with sales and service team representatives to support the upkeep and improvement of operational documents.

• Continuous Improvement - Identify opportunities to enhance business effectiveness and recommend improvements to processes and tools.

• Controls: Supports the team in ongoing control and compliance activities.

Who you are

• You have relevant experience. You bring 5+ years of experience in business operations, process management, or a related field.

• You're detail-oriented. You consistently ensure documentation and resources are accurate and up-to-date.

• You're a collaborative team member. You work well with cross-functional partners to drive process improvements and operational excellence.

• You have strong technical skills. You're proficient with Microsoft Office and comfortable working with SharePoint and other collaboration tools.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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