Product Manager, Dealer Operations – Auto Finance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Auto Finance Operations & Policy team, the Product Manager, Dealer Operations will manage the end-to-end Dealer Management experience, including dealership onboarding & periodic reviews, performing oversight and control activities, and assisting in investigations and process optimization. This role will assist in the development and management of various executional document and presentation material, as well as administrative support for the Sr. Director and Directors. The Product Manager will support various Product Management activities to maximize effectiveness of the Auto Finance team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Product Management - Develop and manage various product management documents to ensure all BAU activities and initiatives are on schedule. Develop PowerPoint business cases, initiative summaries and other presentations as needed and provide support for implementing process improvements for Auto Finance

• Dealer Operations - A significant emphasis will be placed on managing dealership onboarding, periodic review, investigation and recourse activities that require liaising with vendors, internal partners, ACC Dealer Services and ACC Sales. You will: Develop procedures and process enhancements specific to Dealer Onboarding and AML-mandated reviews; support execution of these key processes to ensure business adherence to regulatory requirements and reductions in fraud/loss exposure, including training of vendor teams who are supporting this process. Work closely with and oversee the ACC Dealer Administration teams to ensure CIBC policies and performance standards are met. Retrieve documentation from a variety of sources (Dealer, District Manager, Provincial Regulators, CIBC internal groups, public registries, and specified vendors) to complete the dealer onboarding, change request, and review activities. Ensure all due diligence and documentation is completed in full, and carefully reviewed/compared against program requirements for deficiencies, addressing any deficiencies with the dealer and/or sales team. Obtain all approvals required to complete onboarding and maintenance activities. Ensure all prescribed documentation has been provided to the dealer and accurately recorded/maintained in the system. Manage the retention of all required documentation to support onboarding and dealer maintenance. Maintain the accuracy of dealer information systems by make making required changes, monitoring review dates and proactively identifying gaps. Periodically provide samples, process maps and respond to questions to fulfill periodic testing and audit requirements. Escalate exception requests for review as required. Provide support to key relationships with segment and channel partners as well as other Lines of Business (LOBs) through a common set of account management strategies that support the Bank’s strategic business objectives, and our customers’ needs. Collect information & supporting documentation, maintain Complaints and Investigations MS Lists tool and manage recurring meetings and communications with key partners to in support of resolving dealer and client escalations and investigations. Ensure compliance with all CIBC regulatory training and responsible for compliance with all such regulatory and governance programs.

• Dealer Oversight - Support continuous improvement of controls and oversight for our 3,300 dealer partners. Provide reporting and updates with respect to the completion of dealer onboarding and monitoring activities vs. SLAs. Report any issues identified in the onboarding process to management’s attention and recommend solutions.

• Operational Excellence - Provide recommendations and support in implementing process improvements for Auto Finance Dealer Administration. Support the implementation of project initiatives that impact multiple products within the Auto Finance portfolio, as needed.

• Inquiry and Escalations Support - Actively support client satisfaction via timely and accurate responses to mailbox inquiries, including investigation of various cases the business is engaged on by Corporate Security and other internal partners or when raised by clients

• Fraud Support - Oversee the accurate entry and completion of Fraud Investigation Forms, Invoices and Repurchase agreements. Manage submissions, investigations and tracking of possible frauds and the Fraud Mailbox

Who you are

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. You can help interpret and/or analyze factual and conceptual information and document business issues opportunities, program results and learnings.

• You can demonstrate experience. You have well-developed problem solving and influencing skills and working knowledge of the practices, procedures and principles of Lending Products and frontline technology and processes (CLASS/COINS), as well as experience using Salesforce.com, Microsoft Office applications, Excel, PowerPoint, and the ability to learn new computer software programs. You have working Knowledge of CIBC Operations sufficient to use routine operational or administrative practices/processes in number of generally related administrative/operational activities.

• You can demonstrate time management and self-planning skills. You have the ability to organize and carry out work assignments according to established work plans. You have strong interpersonal and communication skills to build and maintain effective working relationships with internal groups and other business units within CIBC. You can build and maintain effective working relationships with internal groups and other business units within CIBC.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. You can convey or present detailed information on complex issues involving extensive interpretation and opinion.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Budget Preparation, Business Effectiveness, Communication, Detail-Oriented, Marketing Support, Office Administration, Prioritization, Process Improvements, Product Management