WHAT'S THE JOB?
Reporting to the Regional Operations Director, the District Manager (DM) is a highly valued, primary representative for Dexterra. The incumbent will work with management team members and enabling support functions in supervising multiple account operations.
The DM has the primary mission of fostering client relationships and negotiating client contracts to increase new business opportunities and profitability for the Company. DMs foster long term relationships by delivering operational excellence to meet client and customer needs.
DMs also provide direction and expertise to the district by promoting Dexterra strategies and best practices aligned with our Vision and Values.
Client Relationships
- Understands that client retention is embedded as a daily process through thoughtful action and attitude, utilizing the Tenacity's Client for Life™ methodology
- Ensures a visible Account-level presence to foster and maintain effective working relationship with all Clients
- Establishes and maintains a professional, trusting and positive working relationship with clients
- Aligns key Dexterra contacts with like positions or titles within the client organization and create a relationship matrix (Web of Influence)
People Management
- Ability to communicate performance expectations, monitor and reward performance to ensure plans, goals and budgets are met
- Develops and facilitates developmental experiences for effective job performance
- Ensures Dexterra People have clarity of Vision and live our Values in the delivery of high-quality services
- Acts as a talent scout using networks to help identify, recruit and vet proposed Dexterra People
- Ensures succession plans are regularly reviewed and plans for career growth are supported by a personal development plan
- Provides immediate performance recognition and feedback and as per Performance Management framework
Sales and Growth
- Identifies new opportunities to market and sell new products and services within existing clients or to new clients
- Has a strategic selling mindset and utilizes Miller Heiman sales methodology and process
- Stays abreast of trends in client environments, economic and competitive forces, managing the Value Gap
Operational Expertise
- Promotes and develops a positive health and safety culture and demonstrates visible health, safety and environmental leadership
- Oversees management team to ensure strength of operations utilizing quality checks and other methods.
- Uses functional knowledge to advance Dexterra interests and provide expertise to client organization
- Inputs to and is accountable for annual budgets and review P&L statements to meet account, division and company objectives
- Financial management responsibilities include use of standards, variance analysis with key consideration for margins, productivity, capital and account receivables
- Ensures accounts manage worker's compensation matters efficiently
- Ensures that health, safety and environment management systems are implemented for the prevention, in so far as is reasonably practicable, of all injury, illness to employees and other persons, damage to assets, infrastructure and the environment
- Ensures that all accounts comply with legislative, regulatory and code requirements
- Stays up to date on key events as account openings, client changes, management changes, account closings and major client events that affect Dexterra and the client organization
- Considers the impact of events and can best plan and implement activities to best position Dexterra to achieve a competitive business strategy
Qualifications
WHO ARE WE LOOKING FOR?
- Proven leadership and people management skills with the ability to motivate and think outside the box.
- Minimum of 10 years of Operations/Business Development experience.
- Post-Secondary Education in Management or Business-related degree is considered an asset
- Familiar with current industry technology
- Demonstrated market awareness, branding, innovation to create competitive advantage
- Demonstrated ability to attracts, develop, and retain employees
- Excellent interpersonal, presentation, and communication skills
- Demonstrated financial management skills
Competencies
- Experience in multi-unit management, hospitality industry or hotel industry considered an asset.
- Excellent verbal and written communication skills.
- Ability to excel in a fast paced, highly challenging and change oriented environment.
- Superior critical thinking, problem solving and interpersonal skills.
- Leadership and strong people management skills.
- Results orientation/operational excellence.
- Holding self and others accountable.
Additional Information
WHAT'S IN IT FOR YOU?
- Be part of an industry that's more important than ever!
- Employee Referral Program!
- Career advancement opportunities.
- Whereas other companies are downsizing, we are growing!
- Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
#IND2
Company Description
WHO ARE WE?
Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that's something we're truly proud of. Work That Matters, People Who Care.