WHAT'S THE JOB?

This position is a temporary 18-month contract, full-time role with the potential for extension at the end of the contract. There will be an occasional need for evening & weekend work. Travel is not regular, but there will be projects that require field travel, as needed. This position is Edmonton based and required regular in office attendance.

Reporting to the Continuous Improvement Manager, as the Process Analyst, you will be a participant in the planning, implementation, management, and sustainment of operational improvement projects. You will use your knowledge of both frontline operations and business systems to analyze, communicate, and validate requirements for processes to ensure all operational, contractual, and financial reporting needs are achieved.

As a process analyst, you will be working with a wide variety of stakeholders ranging anywhere from frontline staff, up to executive leadership teams. The format of the meetings can include:

• Facilitating training sessions for systems, process changes or new processes.

• Leading requirements gathering meetings.

• Sharing project updates with stakeholders.

• Supporting Change management

A key role of the process analyst is to drive projects to ensure they stay on track and are completed on time. This means regular communication with stakeholders and regular updates with project teams.

Additional tasks that form the day-to-day work of a process analyst:

• Documenting processes

• Creating training guides.

• Brainstorming on potential solutions to problems and creating a business case for them.

• Assisting operations teams with the tools & processes they use

WHO ARE WE LOOKING FOR?

• University degree/college diploma in a Operations or a certificate in Business Analysis
• Or 3 to 5 years process analysis experience, with usage of a broad range of business requirement techniques in a variety of project contexts.
• Project Management experience is an asset
• Adequate Level knowledge of analysis theory, practice, and use of techniques.
• Ability to deliver all requirement artifacts through all Phases of requirements delivery on all project sizes and complexity, and ability to lead requirements delivery on large program/enterprise scale initiatives.
• Fluent in MS OFFICE 2016/365
• Familiarity with common application software (Microsoft Office, Adobe products).
• Knowledge and experience process writing
• French proficiency is an asset

Qualities

• Problem-solving and critical thinking skills
• Attention to detail
• Excellent troubleshooting abilities
• Keen interest in technological development and advancements
• Ability to suggest process improvements

WHAT'S IN IT FOR YOU?

• A place where people matter, not only at work but in the community.
• Be #1 on day 1 by joining an industry leader.
• Job security as we are in growth mode.
• Benefits coverage starts on your first day.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.
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WHO ARE WE?

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.