Bilingual Major Accounts Coordinator

JOB DESCRIPTION
Midland Transport is seeking a motivated individual to join our team as Major Accounts Coordinator, based at our Head Office in Dieppe, NB.
In this role, you will serve as the primary point of contact for an assigned portfolio of strategic customers. You will be responsible for delivering an exceptional customer experience while proactively monitoring and managing customer accounts. You will also collaborate with internal stakeholders to support customer retention and business growth initiatives.
Schedule: Monday to Friday, day shift.
Benefits To Joining Midland:
• Dynamic, safe, and rewarding work environment.
• Flexible health, drug, dental, and vision coverage.
• RRSP matching program.
• Hybrid work schedule, with the flexibility to work from home up to two days per week.
• Employee & Family Assistance Program (EFAP).
• Health & Wellness reimbursement program, including gym memberships, fitness classes, and online workout programs.
• Three weeks of paid vacation.
• Free parking, an on-site fitness center open 24/7, and an on-site cafeteria.
• Maternity leave top-up program.
• Growth and career advancement opportunities within Midland Transport and the J.D. Irving Group of Companies.
RESPONSIBILITIES
• Take ownership of assigned key accounts and portfolios, ensuring customer expectations are met and an exceptional customer experience is delivered.
• Proactively monitor and review assigned accounts to identify and prevent potential issues.
• Ensure all customer inquiries and concerns are handled promptly and escalated as required to provide superior customer service.
• Assist with the onboarding of new customer accounts.
• Generate and maintain daily, weekly, and period-end reports in a variety of formats.
• Communicate with Operations and Sales teams as required, ensuring all stakeholders are kept informed of issues and developments.
• Provide support to the Customer Service team during periods of high call volume.
• Coordinate special freight movements, trace shipments, and investigate billing adjustments and service concerns.
QUALIFICATIONS
• Minimum High School Diploma required; College Diploma considered an asset.
• 2 to 5 years of call center experience in a fast-paced environment.
• Bilingual (English and French) with strong verbal, written, and listening communication skills.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Knowledge of the transportation industry is considered an asset.
• Passionate and proactive in identifying opportunities to enhance value for customers.
• Quick learner with the ability to assimilate new information effectively.
• Strong interpersonal and customer service skills.
• Ability to work independently and manage priorities effectively.
• Ability to thrive in a fast-paced environment with the ability to multitask and manage competing priorities effectively.
• Ability to take ownership and drive resolution when issues arise.
• Proven ability to build and maintain strong customer relationships.
• Proficient in Microsoft Office applications.
ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
At Midland, we're not just moving freight - we're building the next generation of transportation. We've been one of the most trusted carriers in Canada and the United States for over 55 years. We are driven by superior quality service, innovation, and a commitment to excellence. We're investing in technology to deliver measurable customer-focused solutions, and we're also committed to sustainability and growth.
Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we're proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Whether on the road or in a service centre or office, every Midland employee helps build lasting relationships with our customers. We're looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics.
Let's drive success together.