Operations Support Administrator

JOB DESCRIPTION
We are looking for a proactive and detail-oriented individual to join our Operations Support department. The successful candidate will play a vital role in supporting customer billing, account administration, and overall operational efficiency. They will be a key part of our team, ensuring accurate and timely service delivery. This role offers a competitive compensation package, comprehensive benefits, and excellent growth opportunities in a collaborative environment.
What We Offer:
We're committed to supporting your success-both professionally and personally. Here's what you can expect as part of our team:

• Competitive compensation, including quarterly performance bonuses

• Comprehensive benefits package; company-matched RRSP, health, dental, vision, prescription, life, and disability coverage

• Wellness supports and employee assistance: fitness reimbursement, employee recognition, and company discounts

• Workplace perks: free covered parking and an on-site fitness facility

• Excellent learning, professional development, and career growth opportunities in a collaborative, high-performance environment using modern tools and systems

Salary Range: 44 - 65K
RESPONSIBILITIES

• • Respond to customer billing, account, documentation, proof-of-delivery, reconciliation, and dispute inquiries in a timely and professional manner

• • Support customer account administration, including set-ups, billing adjustments, voids/rebills, approvals, and required documentation

• • Monitor automated AP/AR processes, including RPA reports, Kofax validation, exception checks, and follow-up on items requiring manual review

• • Coordinate operational and administrative support, including shared inboxes, documentation, supplier/carrier support, cargo insurance certificates, onboarding logistics, and office coordination

• • Identify opportunities to improve accuracy, and support further process and administrative efficiencies across the team

QUALIFICATIONS

• Post-secondary education in business administration, logistics, accounting, or a related field is required; completion of a related degree is considered an asset

• Entry-to-intermediate administrative experience, preferably in logistics, transportation, finance administration, customer service, or a related operational environment

• Strong customer service skills with the ability to respond effectively to internal and external inquiries

• Excellent attention to detail, accuracy, organization, and follow-through

• Strong systems aptitude and comfort working with Microsoft Office tools, shared inboxes, reporting tools, and business systems; experience with E1, TMS, Kofax, RPA-enabled processes, or similar systems is considered an asset

• Ability to manage multiple priorities, follow established processes, and identify opportunities to reduce manual effort and improve administrative work

• Clear communication skills, both written and verbal

• Self-motivated, adaptable, and comfortable working in a fast-paced, team-based environment while supporting accuracy, efficiency, and continuous improvement