Senior Application Specialist, Windchill

JOB DESCRIPTION
Irving Shipbuilding is one of the most modern shipyards in North America, defined by its pace and appetite for change. Irving Shipbuilding is building more than 20 Arctic and Offshore Patrol Ships and River Class Destroyers as part of the largest and most complex shipbuilding initiative in Canadian history. If you're curious and motivated by a fast-moving environment and want to contribute to building ships with state-of-the-art naval technology this opportunity is for you.
The Senior Windchill Application Specialist is responsible for maintaining optimal performance across Windchill and its integrations, as well as enhancing the overall efficiency of solutions.
You will be the main point of contact for technical expertise and support of large-scale solutions. You will triage issues to internal support, vendors, or partners to ensure the solutions are operating effectively.
Now is your chance to join our team to make a lasting impact as a Senior Application Specialist.
All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).
This position requires full-time on-site presence.
RESPONSIBILITIES

• Lead technical discussions related to configuration, customization, and administration of Windchill PLM solutions, including MPMLink, PartsLink, and ProjectLink

• Design, implement, and support Windchill integrations using REST services, ensuring reliable data exchange across enterprise systems

• Lead workflow development and enhancements, including lifecycle definitions, change management workflows, and business rule enforcement

• Develop and maintain Java-based customizations and extensions to support business-specific requirements

• Provide technical leadership during go-live activities and post go-live support, ensuring system stability and business continuity

• Lead Windchill upgrades, patching, and environment management (Dev, Test, UAT, Prod), recommending improvements for performance, availability, and scalability

• Contribute to the architecture and integration design of Windchill within the enterprise landscape

• Partner with stakeholders to optimize engineering and manufacturing processes, including alternate BOMs and EBOM/MBOM alignment

• Ensure strong configuration management practices are followed across environments, including version control, promotion processes, auditability, and release governance

• Govern and review system changes through formal change management processes, ensuring traceability and minimizing operational risk

• Proactively identify system risks, performance bottlenecks, and data integrity issues, and lead remediation efforts

• Ensure monitoring, alerting, and operational visibility across Windchill services and infrastructure

• Improve deployment reliability through structured release management, validation, and regression testing

• Identify and implement automation opportunities to improve efficiency and system reliability

• Provide mentorship and knowledge transfer to junior team members

• Participate in incident response and on-call support for 24x7 operations

QUALIFICATIONS

• Education: University degree, college diploma, or equivalent experience in a related field

• 5-10 years of experience supporting enterprise applications, with a strong focus on PTC Windchill PLM

• Strong hands-on experience with:

Windchill PDMLink administration
MPMLink
PartsLink
ProjectLink

• Alternate BOMs and EBOM/MBOM transformation

• Proven experience with:

Windchill integrations using REST APIs / REST services
Workflow development and customization
Java-based customizations within Windchill

• Strong expertise in configuration management, including:

Environment promotion strategies (Dev/Test/UAT/Prod)
Version control and release governance
Change traceability and audit compliance

• Experience with Windchill integrations (ERP and enterprise systems)

• Strong experience with Oracle or SQL databases, including query development and performance troubleshooting

• Solid understanding of enterprise systems architecture (application servers, networking, security)

• Experience with automation and scripting (PowerShell, shell, or similar tools)

• Strong knowledge of service management practices (incident, problem, change management)

• Data and process-driven mindset with a focus on system reliability and operational excellence

• Strong communication skills, able to bridge technical and business stakeholders

• Customer-focused with strong attention to detail

Bonus:

• Experience with Windchill performance tuning and system optimization

• Knowledge of ITIL frameworks and operational best practices

• Experience with Creo View and Creo View MCAD

• Familiarity with DevOps practices and modern deployment patterns

• Experience working in engineering and manufacturing environments with complex BOM structures and configuration control requirements

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
The belief that what people experience matters more than technology is part of our foundational core. We also believe that our ability as a team grows exponentially when we share success. These centering values - some of our non-negotiables - guide our decisions and inform how we show up daily. Join a team that aims to simplify the path forward and inspire commitment.
With over 380 employees centralized in Saint John, Fredericton, Dieppe and Halifax, we offer the opportunity to create real value by helping people and businesses work smarter. JDI IT supports the entire J.D. Irving Limited group of companies which means we offer opportunities and experiences across a wide breadth of IT areas, businesses and industries. As a member of the JDI IT team, you will be a key player in enabling the business to win by overcoming obstacles and "getting it done"!
We believe in the power of diverse teams and invest in continuous professional growth. We are seeking naturally curious change makers looking to join a collaborative and motivated team. Come help JDI IT Raise the Bar!