Senior Operations Manager

Ready to Make an impact?
The Senior Operations Manager at the RSC is responsible for managing warehouse operations and the transportation department. This role focuses on people management, aligning business processes with customer needs, and fostering a high-performance culture. The Senior Operations Manager actively contributes to creating a positive, productive, and safe working environment.
Here's where you'll be focusing:

• Lead hiring, training, and direction of managers and supervisors.
• Communicate goals, objectives, strategies, and action plans to the team.
• Provide clear, visionary leadership and serve as a role model for the team.
• Manage day-to-day operational and capital budgets, providing monthly, quarterly, and yearly financial reports.
• Monitor and control departmental costs, adjusting labor needs based on business forecasts.
• Conduct performance reviews, coach and mentor teams to enhance professional management skills.
• Support succession planning by developing high-potential employees.
• Address and resolve escalated customer service issues related to deliveries, product quality, and safety.
• Monitor and report KPIs, driving innovation and process improvement.
• Lead and participate in special projects, including business case development and RFP creation.
• Promote a safety culture and ensure compliance with ESA, OHSA, CFIA, and other regulatory standards.
• Oversee food safety compliance and manage third-party vendors.
• Ensure the safe operation of transport vehicles and manage equipment maintenance.
• Collaborate with the National Supply Chain team to optimize haul-back opportunities and transport scheduling.
• Investigate transportation incidents and implement preventative measures.
• Maintain statistical information on drivers, equipment, and service levels to improve efficiency.

What you have to offer:

• Degree, diploma, or certificate in Business Management or Operations.
• Minimum of 7 years of experience in senior warehousing, transportation, or logistics management roles.
• Proven experience in leading large-scale supply chain operations

Technical Skills:

• Strong communication skills (oral and written).
• Results-oriented leader with sound judgment and decision-making skills.
• Experience working with cross-functional teams.
• Ability to thrive in a fast-paced environment.
• Experience in project planning, change management, and people development.
• Strong leadership, teamwork, and interpersonal skills.

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