JOB DESCRIPTION
Cavendish farms is looking to hire a Customer Account Coordinator to join their evolving team. As a dedicated customer facing agent of the company, we are looking for strong candidates to be able to build and maintain Customer relationships, quickly understand Customer demand, needs and continue to ensure our high level of Customer satisfaction. The successful applicant will quarterback internal channels across the Supply Chain process including Planning, Transportation, Warehousing and Demand, to create value, mitigate risk and continue to deliver the competitive advantage our customers expect. Our Customer Account Coordinators provide support, solutions & alternatives and go the extra mile to ensure consistently positive Customer experience and attain trusted advisor status.
RESPONSIBILITIES

• Manage order process from end to end with dedicated Customers.

• Follow up and provide timely/appropriate resolutions as required.

• Manage and mediate all internal Supply Chain stakeholders

• Partner with Sales to understand, meet & exceed Customers' expectations.

• Assist with daily/monthly inventory monitoring and reconciliation

• Assist with the information required for the annual tax package and internal/external audit.

• Assist with internal and external reports and requests for information as required.

• Other projects and duties as assigned

QUALIFICATIONS

• College or University certificate or equivalent experience

• Positive Attitude

• Ability to work under pressure

• Exceptional communication and listening skills

• Ability to multi-task and manage time appropriately

• Critical thinker - Problem solver - Find a better way

• High Attention to detail

• Team player

• Proficient with data (Excel etc.)

• French would be consider as an asset

ABOUT US
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.
ABOUT THE TEAM
Cavendish Farms is a family-run company, where our team members are never just a number. We work from seed-to-table, providing opportunities to explore and grow. Headquartered in Dieppe, New Brunswick, Cavendish Farms is a leading producer of frozen potato products and appetizers throughout Canada, the United States, and around the world. We have Manufacturing facilities in PEI, Ontario, Alberta, and North Dakota and farm operations in the Maritimes and Minnesota and North Dakota. We also operate a research and plant breeding centre in PEI to develop new potato varieties and sustainable potato farming practices.
We have a proud history of values, quality and service, And bringing the goodness of the farm to the table is what we do best.