Shipping Desk Agent

Under the supervision of the Customer Service Supervisor, the position holder coordinates the preparation, shipping, and payment of orders.
ADVANTAGES

• Competitive salary;
• Comprehensive group insurance program paid 100% by the employer;
• Group RRSP with employer contribution;
• Free parking and public transportation nearby;
• Gym;
• Social committee, employee discounts.

TASKS AND RESPONSIBILITIES

• Courteously greet customers coming to pick up their merchandise;
• Respond to calls and emails from customers for the preparation, pick-up and shipping of equipment;
• Prioritize picking vouchers for handlers;
• Manage the shipment of equipment according to carrier deadlines;
• Obtain quotes from carriers;
• Complete all the documents associated with the shipment of the material;
• Work in collaboration with colleagues from other departments to optimize customer service;
• Keep the customer informed of any problem during the process of preparing or shipping his order;
• Follow up on outstanding orders;
• Process customer payments
• Handle invoicing and credit transactions
• Prepare end-of-day transaction reports and perform cash register closing
• Perform all other related tasks.

REQUIREMENTS AND SKILLS

• Have a good learning ability;
• Demonstrate excellent customer service;
• Be skilled in computers and basic calculations;
• Follow internal procedures;
• Be able to handle several tasks at the same time.

Here are the attitudes expected of an employee:

• Be motivated and organized;
• Be proactive and thorough;
• Use good judgment;
• Be rigorous and professional;
• Have a good team spirit.