Bilingual Perception Agent (Hybrid)

Company Description

Alterfina is a fast-growing company reinventing alternative consumer financing.
Our mission: to offer credit solutions that are tailored, human, and responsible.

We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.

Our five core values-respect, integrity, empathy, innovation, and excellence-guide everything we do and help shape our culture.

Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company's success and on the lives of our clients.

Purpose of the role
Do you enjoy negotiating, problem-solving, and working in a fast-paced environment where no two days are the same? We'd love to meet you!

As a Collections Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation.

Your day-to-day responsibilities will include:

• Communicating with customers by phone (inbound and outbound), email, and SMS;

• Building professional, respectful, and human connections with customers;

• Assessing customers' financial situations and repayment capacity;

• Negotiating realistic and sustainable payment arrangement;

• Clearly explaining account status, consequences, and next steps;

• Managing and prioritizing a daily queue of accounts;

• Maintaining detailed and accurate documentation of all interactions;

• Ensuring compliance with provincial regulations and internal policies;

• Supporting the preparation of legal documentation when required;

• Meeting established productivity and quality standards;

• Collaborating with a supportive team that values coaching and continuous improvement.

SCHEDULE : TUESDAY TO FRIDAY 10AM TO 6PM AND SATURDAY 9AM TO 5PM

You're the right fit if you

• Are fully bilingual, both spoken and written;

• Hold a college diploma (DEC or equivalent);

• Have a minimum of 2 years of experience in collections;

• Are recognized for your professionalism, communication skills, and empathy;

• Are confident in negotiation and objection handling;

• Are organized, autonomous, and able to manage multiple files simultaneously;

• Adapt quickly to changing situations and priorities;

• Have strong customer service skills;

• Build trust easily with clients;

• Enjoy working as part of a team;

• Are comfortable using financial software and digital tools.

What we offer

• A work environment that values autonomy and initiative;

• Hybrid work model. We offer flexibility between remote work and being present in the office, depending on the needs of the position, the team and the organization;

• A strong commitment to work-life balance (Concilivi certified);

• Comprehensive group insurance (health, dental, vision) paid at 50% by the employer;

• Free access to telemedicine and an Employee & Family Assistance Program (EFAP);

• Group RRSP with employer contribution;

• Competitive vacation package and 7 paid sick days;

• Employee recognition program celebrating years of service;

• Ongoing training and professional development opportunities;

• An active wellness committee with initiatives throughout the year.

Ready to join a growing team?

If you're looking for a dynamic, people-focused environment where your work truly makes a difference, we'd love to hear from you.

Apply today!

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.