Outbound Call Center Agent

Our client, a leading organization in the operations sector, is seeking multiple call center agent to join their team.

Job Title: Call Center Agent (day shift only)

Location: Toronto, ON

Pay Range: 20/hr

Shift: Day shift, hours of operation from 8AM to 5PM EST, 7 days a week including holidays. Hours may vary between 35-44 hours per week.

What's the Job?

• Assist end users by conducting outbound calls and providing support for various queries
• Educate users on how to effectively utilize the platform and score quality and outcomes
• Achieve daily targets and key performance metrics
• Provide high-quality customer service to ensure customer satisfaction
• Communicate effectively with team leads, QA specialists, SMEs, and operations managers

What's Needed?

• Minimum of 2 years customer support experience
• High School Diploma or equivalent
• Strong communication and interpersonal skills
• Ability to work independently with minimal supervision
• Excellent problem-solving and organizational skills

What's in it for me?

• Opportunity to work in a dynamic and supportive environment
• Gain valuable experience in customer service and operations
• Work with a dedicated team committed to excellence
• Potential for contract extension based on performance
• On-site work location in Niagara at 80 King St., St. Catherines ON

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.