IT Support Specialist

Jefferies Canada - 2 Jobs

North York, ON

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Job Details:

Remote

Full-time

Entry Level

Benefits:

Bonuses & Incentives

IT Support Specialist

Jefferies Canada

Jefferies Canada is the Canadian investment banking and capital markets division of Jefferies Financial Group Inc., a leading global investment banking and financial services firm. The company provides investment banking, capital markets, trading, and advisory services to corporate, institutional, and government clients.

We are seeking an IT Support Specialist to join our technology team. In this role, you'll provide technical support and maintain the firm's IT infrastructure, ensuring secure, reliable, and high-performing technology services that support investment banking, trading, research, and corporate operations.

Key Responsibilities
Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals.
Install, configure, and maintain Windows workstations, Microsoft 365, and collaboration tools.
Troubleshoot hardware, software, network, VPN, and remote access issues.
Manage user accounts, permissions, and access using Active Directory and Microsoft Entra ID (Azure AD).
Support meeting room technology, video conferencing, and communication platforms.
Monitor IT systems, respond to incidents, and document support requests using an ITSM platform.
Install software updates, security patches, and endpoint protection solutions.
Support networking equipment, Wi-Fi connectivity, and basic server infrastructure.
Assist with IT asset management, hardware deployments, and equipment inventory.
Maintain cybersecurity standards and collaborate with infrastructure and application support teams to resolve technical issues.
Qualifications

Required

Diploma or bachelor's degree in Information Technology, Computer Science, or a related field.
2+ years of experience in IT support, service desk, or desktop support.
Strong knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and computer hardware.
Excellent troubleshooting, communication, and customer service skills.
Ability to work effectively in a fast-paced financial services environment.

Preferred

Experience with Active Directory, Microsoft Entra ID (Azure AD), Microsoft Intune, VMware, or Citrix.
Familiarity with ITSM tools such as ServiceNow or Jira Service Management.
Knowledge of networking technologies, VPNs, and endpoint security solutions.
Certifications such as CompTIA A+, Network+, Microsoft Certified, ITIL Foundation, or Cisco CCNA.
Experience supporting investment banking, capital markets, or enterprise financial systems.
Why Join Jefferies Canada?
Work with a leading global investment banking and capital markets firm.
Support modern enterprise technologies in a dynamic financial environment.
Competitive salary, performance bonuses, and comprehensive benefits.
Opportunities for professional development and career advancement.
Collaborative, innovative, and inclusive workplace.

Apply today and help power the technology behind one of the world's leading financial services firms.

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Frequently Asked Questions

Where is this IT Support Specialist role located and is it on-site or remote?

This position is located in North York, ON, and is described as a full-time role with on-site responsibilities.

What kind of IT support duties will I handle in this role?

You will provide first- and second-level support for desktops, laptops, mobile devices, printers, and peripherals, and troubleshoot hardware, software, network, VPN, and remote access issues.

What technologies and systems should I be familiar with for this job?

You should have strong knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and computer hardware, and experience with Active Directory and Microsoft Entra ID (Azure AD) is preferred.

What are the key responsibilities related to account and access management?

The role involves managing user accounts, permissions, and access using Active Directory and Microsoft Entra ID (Azure AD).

Is this role involved in cybersecurity and incident response?

Yes, the role maintains cybersecurity standards, installs security patches and endpoint protection, and monitors IT systems while responding to incidents.

What opportunities for growth or development does Jefferies Canada offer for this position?

The company highlights opportunities for professional development and career advancement within a collaborative, innovative, and inclusive workplace.