Senior IT Coordinator - Montreal (On-site)

Fed IT - 21 Jobs

Montreal, QC

Posted today

Job Details:

Full-time

Management

Hello,
My name is Charles Quinones, Recruitment and Business Development Advisor at FED IT, a recruitment firm specialized in IT roles.
I work on both temporary and permanent recruitment mandates.
All of our recruitment consultants are IT specialists who understand your language and operate within your industry. We cover a wide range of IT disciplines, including software development, business intelligence, and infrastructure.

Mission

The Senior IT Coordinator will coordinate IT activities and serve as the central point of contact between the IT Manager, outsourced service providers, and internal users.
Key Responsibilities:
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers.
Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, and other implementation or improvement initiatives.
Contribute to maintaining IT standards, processes, and best practices.
Prepare and maintain documentation related to systems, projects, and procedures.
Provide occasional support to the IT Manager on strategic and operational activities.
Maintain a daily on-site presence to support teams and ensure strong operational visibility.

Your profile

Desired Profile
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Excellent communication skills and the ability to interact effectively with both end users and technical teams.
Strong team player with the ability to collaborate across departments and lead a team.
Customer-oriented mindset with a commitment to delivering high-quality service.
Proactive approach with the ability to anticipate issues and propose innovative solutions.
Consultant profile seeking a stable environment, capable of taking on a versatile and evolving role.
Requirements:
Degree in Computer Science or a related field.
Several years of experience in IT support, with progression into coordination and/or team management responsibilities; proven leadership experience.
Experience with Microsoft 365.
Experience working with outsourced service providers and external support teams.

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Frequently Asked Questions

Where is this Senior IT Coordinator role located and what is the work setup?

This is an on-site role based in Montreal, QC.

What are the main responsibilities of the Senior IT Coordinator?

The role coordinates IT activities, acts as the central point between the IT Manager, outsourced providers, and internal users, and supports planning, execution, and monitoring of IT projects including Microsoft 365 and CRM.

What kind of experience and background does the Senior IT Coordinator require?

The candidate should have several years of IT support experience with progression into coordination and/or team management, proven leadership experience, a degree in Computer Science or a related field, and experience with Microsoft 365 and outsourced service providers.

What kind of work schedule and daily presence does the role involve?

The role requires a daily on-site presence to support teams and maintain strong operational visibility.

What opportunities for project involvement exist in this role?

The role participates in planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, and other implementation or improvement initiatives.

What quality or process improvements is the Senior IT Coordinator expected to contribute to?

The role contributes to maintaining IT standards, processes, and best practices, and prepares and maintains documentation related to systems, projects, and procedures.

What interpersonal and team skills are emphasized for this role?

Strong organizational and communication skills, ability to interact with end users and technical teams, teamwork, a customer-oriented mindset, and a proactive approach to anticipate issues and propose solutions.