Loyalty Partnership Analyst

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Our growth plan for Aeroplan depends on achieving a level of everyday relevance with members and is a guiding principle for how the new program was designed to earn our way into consumers' lives every day. The primary function of this role is to support multiple Everyday earn partnerships including growing, managing, and delivering on objectives for new and existing partner relationships. We're looking for great people who will thrive in an entrepreneurial, highly-collaborative, innovative, and fast-paced environment dedicated to bringing this vision to life.

As Loyalty Partnership Analyst, you will support the Principal, Loyalty Partnerships in the management of existing Aeroplan Everyday Earn partnerships. You will work closely with the Partner Marketing team, the e-Commerce and Loyalty group, and the broader Air Canada organization by supporting the delivery and execution of partnership projects. You will also play a key role in helping to develop and maintain best-in-class customer experience strategies to deliver against the goals of the Loyalty Partnerships team.

Responsibilities :

• Assist in the day-to-day operations, partner relationship, business planning, and governance activities for multiple strategic Aeroplan partners.
• Serve as the primary point of contact for partner inquiries, member investigations, compliance matters, escalations, and operational support requests.
• Administer partner programs across the loyalty partnership portfolio, including reporting, documentation, issue resolution, and the maintenance of partnership processes and infrastructure.
• Coordinate financial activities across the partner portfolio, including billing, invoicing, reconciliations, credit notes, and collaboration with Aeroplan Finance.
• Coordinate partner and internal stakeholder activities, including recurring meetings, business reviews, agendas, presentations, and follow-up actions.
• Support the execution of partnership strategies, account initiatives, and proposals aligned with business objectives, KPIs, and established timelines.
• Collaborate with Partner Marketing to develop and execute marketing plans, budgets, campaigns, and materials within approved timelines and budgets.
• Monitor KPIs and campaign performance in collaboration with Analytics, using reporting and projections to identify required actions and inform business decisions.
• Identify and coordinate or recommend the implementation of new or enhanced operational processes across the partnership portfolio.
• Stay current on developments and competitive offerings across the loyalty, airline, retail, and travel sectors.

Qualifications

• University or college degree, preferably in business, marketing or related field.
• 3+ years of professional experience, preferably in the airline, retail and/or loyalty sectors.
• Strategic and logical thinker and communicator.
• Process driven and detail oriented, while still being flexible.
• Excellent communication skills that include internal communication of client opportunities and challenges, and external communication.
• Strong work ethic, autonomous, flexible, creative, and able to adapt to evolving business needs.
• Team player with proven ability to prioritize, organize, manage time and multi-task with excellent attention to detail.
• Focus on operational excellence.
• Thrives in a high-volume, agile, and fast-paced environment within a high-performance, results-oriented, passionate, and dynamic team.
• Highly proficient in PowerPoint and Excel.
• Bilingual English / French required.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.