Front Desk Agent

Want to Be Part of the Hospitality Industry of Tomorrow? We Have the Career for You!

We are currently seeking a Front Desk Clerk (Guest Services Agent) with a strong team spirit, excellent organizational skills, and outstanding listening abilities.

If you are an expert at understanding people's needs, know how to make guests feel comfortable, and customer relations hold no secrets for you, then this position is for you! Take your career to the next level and work alongside amazing people in a dynamic and welcoming environment. Join the Grand Château Hotel Group.

Many Great Reasons to Join Our Team!

• Competitive salary
• Opportunities for career advancement
• Up to 12 paid statutory holidays per year (including your birthday and work anniversary)
• Group insurance plan and retirement savings plan
• Meals provided during every shift
• Uniforms provided and dry-cleaning service paid by the employer
• Marriott preferred rates for you, your family, and your friends
• Access to the hotel fitness center
• Modern, newly renovated work environment conveniently located in the heart of Laval

A Little More About Us

We are a rapidly growing company. The Grand Château Hotel Group owns and manages Sheraton Laval and Ômage Hôtel Montréal Laval.

Our Mission: As creators of memorable experiences and emotional connections, we focus every day on the details required to meet the highest standards. We are equally committed to delivering exceptional food and beverage offerings and maintaining outstanding facilities.

Our GHGC Values:

• Growing Together
• Hospitality Is Our Priority
• Commitment to Excellence
• Creating Memorable Experiences

What Will Your Role Involve?

• Deliver exceptional customer service by warmly welcoming guests, anticipating their needs, and sincerely thanking them
• Process guest check-ins, check-outs, reservations, modifications, and cancellations
• Assign rooms, issue room keys, and provide information about hotel services and amenities
• Handle monetary transactions and guest billing
• Prepare daily reports (arrivals, departures), identify special requests, and verify report accuracy
• Address guest complaints and make appropriate decisions to ensure guest satisfaction
• Follow and apply all Marriott brand policies, procedures, and standards
• Work closely with all hotel departments to provide an outstanding guest experience and build customer loyalty
• Inform guests about local attractions, dining options, and activities in the area
• Perform any other related duties as assigned

Required Qualifications

• Professional or college diploma in hospitality, hotel management, or a related field
• Minimum of 3 years of experience in a similar role or in customer service
• Fully bilingual in French and English (spoken and written) due to regular interactions with an international clientele
• Strong computer skills, including Excel and Word
• Knowledge of POSITOUCH and LIGHTSPEED systems is considered an asset
• Availability to work days, evenings, and weekends as required

We thank all applicants for their interest in the Grand Château Hotel Group. However, only candidates selected for an interview will be contacted.

The masculine form is used solely to simplify the text and is intended to include all genders without prejudice.