Overview
Quality, Patient Safety & Experience Analyst supports organizational efforts to improve quality of care, patient safety, and patient experience using data, performance monitoring, and evidence and reports to the Manager, Quality and Patient Experience. Working under the guidance of managers and senior team members, this role contributes to the collection, validation, analysis, and reporting of quality related information to support routine monitoring, evaluation, and improvement activities.
The Specialist assists in developing and maintaining reports, dashboards, and performance indicators that help teams understand performance trends and reflect on opportunities for improvement. The role supports the consistent use of data definitions and measurement approaches and helps ensure information is accurate, timely, and well documented.
This position collaborates with operational and shared services teams to support improvement initiatives and external accountability requirements, such as accreditation. The focus of the role is on building foundational skills in quality measurement, patient safety, and patient experience, while contributing reliably and thoughtfully to team based improvement and learning.
What We Offer
ompetitive salary
Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
Inspiring leadership and opportunities for professional growth
Rewarding and meaningful work in healthcare
This position offers a competitive compensation range. The salary range is $56,500- $70,000 and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate's knowledge, skills, qualifications, and relevant experience.
What The Role Involves
Supports the extraction, validation, and management of data across quality, patient safety, and patient experience sources
Monitors the quality and integrity of event reporting data, including event type and severity classification
Ensure accuracy of event reports in accordance with policies and frameworks. Supports event review meetings and root cause analyses, including triaging events, preparation of materials, event chronologies, and record maintenance
Provides user support for the event reporting system and develops and distributes communications to support standardized use and compliance
Develops, updates and distributes informational communications to users as required to ensure standardization in user compliance
Evaluates and proposes modifications to relevant systems and processes, procedures and policies to improve operational efficiency and effectiveness and to ensure provincial standardization
Assists in the development and maintenance of dashboards, scorecards, and reports supporting:
Quality and performance monitoring
Patient safety indicators
Patient experience measures
External reporting and accreditation evidence
Conducts routine and ad hoc analyses to support monitoring, evaluation, and quality improvement activities
Analyze patient feedback (surveys, complaints, compliments) to identify improvement opportunities
Supports the accreditation cycle, including preparation for the on-site visit, assessment of priority processes in alignment with Accreditation Canada requirements and standards
Partner with Operations to enhance patient satisfaction and outcomes
Support patient-partnered care initiatives and engagement strategies
Assists with improving and automating reporting processes to support timely and consistent performance monitoring
Maintains accuracy, consistency, and documentation of data definitions, methodologies, and reporting standards
Contributes to the interpretation of quality, safety, and patient experience trends in collaboration with Managers, Directors, and senior team members
Contributes to program, project, and initiative evaluations related to quality and patient safety
Contributes to ongoing accreditation readiness and external accountability requirements and preparation for on-site visit
Contributes to team based learning and continuous improvement activities and organizational education content and material
What You Bring
Three (3) years of relevant post-secondary education and three (3) years of job-related work experience.
Quality and/or patient safety education, knowledge and ability to apply quality improvement principles and practices.
Proven critical thinking abilities related to clinical events
Excellent organizational skills and high attention to quality and detail, combined with the ability to manage multiple high priority tasks within a fast-paced service environment
Excellent verbal, written communication and engagement skills
Exceptional analytical and problem-solving skills.
Excellent knowledge of Microsoft Office Suite including Word, PowerPoint, Excel and Visio.
Customer Service experience is an asset.
Working knowledge of Health/Homecare industry and contractual relationship between Ontario Health atHome and CarePartners an asset.
CarePartners In Your Community
In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we've been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.
Accessibility
CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.
Artificial Intelligence
CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.
This job posting is available due to an existing vacancy.
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