Field-Based Associate Representative for Customer Service and Support

Elevate customer satisfaction as a Field Service Representative. Troubleshoot product issues, implement solutions, and provide timely maintenance to enhance customer experiences in the Vancouver area. This role involves conducting analysis of product implementations and modifications based on specific customer needs. You will serve as the local on-site representative, actively assessing product requirements and coordinating technical solutions. Expect a dynamic work environment with varied hours based on customer demands. Key Responsibilities: • Deliver prompt and effective service to enhance customer satisfaction • Adhere to account protocols and assist with maintenance tasks • Complete fault isolation and repairs at customer locations • Promote service opportunities by communicating with team members • Conduct post-sale training on equipment usage Requirements: • Post-secondary diploma in technical field or equivalent experience • Valid driver's license with a clean driving record • University degree preferred • Mechanical, electronics, or electrical background desired • Willingness to travel up to 75% for field service tasks Bring your technical expertise to deliver exceptional service and support for customer equipment needs in a fast-paced, field-based role.