Windows Engineer

Job Title: Windows Desktop Engineer

Job Location: Local to Montreal, QC

Job Description

Responsibilities:

• Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
• Manage and complete assigned projects
• Provide status reports on managed system
• Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
• Must be willing to handle varying shifts - primarily night shift.
• Provide support of Citrix remote access environment including off-hours maintenance
• Manage Active Directory settings as they apply to the systems managed by the department
• Support distribution of software using Altiris
• Support patching of workstations, desktops and virtual workstations.
• Support file and print services for end users
• Support building cameras and management systems in several US sites
• Support Appsense environment for workstations and Citrix
• Support Antivirus and DLP systems

Qualifications we seek in you!

Minimum Qualifications

• Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills:

• Strong Analytical and problem-solving skills
• Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems
• Strong written and verbal communication skills.
• Capability to coordinate and execute projects assigned
• Experience with batch scripting, VB and PowerShell as it relates to software implementation and workstation management
• Experience supporting Citrix XenApp 6.5, 7.15 or higher
• 3 to 4 years' experience supporting in Windows 10 and it's components:
• Registry
• Bit locker
• Dot Net
• MSI Installations
• Experience with Microsoft Office 2013 and 2016
• Support File and print services on Windows 2012 & 2016 Servers
• Capability to coordinate and execute projects assigned
• Ability to update and support Symantec Endpoint Protection, Lumens ion and Appsense
• Capital Markets Domain knowledge is preferred.
• Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
• Basic understanding of IT infrastructure and troubleshooting.
• Technical and system expertise in relevant IT workstreams.
• Strong analytical and problem-solving skills.
• Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
• Specialized knowledge in specific areas allowing them to tackle intricate problems.
• Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
• Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
• Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
• Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
• Strong communication skills (written and verbal).
• Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Experience:

• Four to five years (4-5) of relevant experience.