Information Technology Support Analyst

About the Role

We're seeking a hands-on Level 1 IT Support Analyst for a temporary contract role based in Belleville, ON. This position provides day-to-day technical support in a Microsoft-focused environment, supporting end users across a wide range of devices, applications, and systems.

If you excel in fast-paced environments and love solving technical problems, we want to hear from you.

What You'll Do

• Provide Level 1 technical support to onsite and remote users
• Handle 12+ IT support tickets daily; troubleshoot promptly and effectively
• Manage user onboarding/offboarding, account setup, and group policy updates
• Support Microsoft 365, Intune, Active Directory, Exchange, SharePoint
• Troubleshoot Windows OS, hardware, software, connectivity, and printer issues
• Provide mobile device support (Apple, Android, Samsung, Google) via MDM tools
• Work with the MSP partner and IT Director to maintain the Microsoft tenant and follow IT best practices

What You Bring

• Experience with: MS 365 / Microsoft ecosystem, Intune & Active Directory, Windows OS, MDM for Apple/Android/Samsung/Google, Exchange & SharePoint
• Strong hardware/software troubleshooting ability
• Excellent customer service and communication skills
• Ability to prioritize and resolve multiple tickets daily
• Service-oriented mindset and strong problem-solving skills

Additional Details

• Hybrid role (minimum 3 days onsite in Belleville)
• Start on short notice preferred
• Experience working in Microsoft-focused environments or with MSPs is an asset

Please note: As part of our recruitment process, we may use AI-assisted tools to support initial application screening. All final hiring decisions are made by our human recruiting team.