General Manager, Calgary Animal Referral & Emergency Centre

General Manager

Location: Calgary, AB

Employment Type: Full-Time

Are you a passionate leader who thrives in a dynamic and multifaceted environment? Calgary Animal Referral & Emergency Centre is welcoming an experienced General Manager to join our exceptional team. As General Manager, you will play a vital role in the hospital's ongoing success-working alongside a dedicated team of professionals and reporting directly to the leader who oversees specialty services in Canada. You will guide hospital operations, support multi-department leads, and ensure excellence in service delivery, people development, team cohesiveness and hospital performance.

What You Will Do

• Lead a diverse hospital team, including multiple veterinary specialists, ER veterinarians, technicians and other support staff
• Champion a strong and healthy workplace culture that aligns with VCA Canada's values
• Oversee daily operations and ensure an outstanding client and patient experience
• Partner with medical and operational leadership to drive hospital goals and performance
• Review and monitor administrative functions, including hospital scheduling, document control, inventory and building maintenance.
• Use financial reporting tools to assess trends and guide data-driven day-to-day financial decisions
• Lead change management efforts to support continuous growth and improvement
• Proactively connect with staff to anticipate and resolve challenges across departments and specialties

Your Qualifications & Attributes

• Proven leadership experience in a healthcare, veterinary, or service-oriented environment
• Ability to manage and support multiple specialists and their respective departments
• Strong interpersonal and communication skills
• Highly organized with excellent time-management abilities
• Comfortable working in a fast-paced, evolving environment
• Experience with operational budgets, KPIs, and performance metrics
• Change management experience is considered a strong asset

What VCA Canada Offers

• Employer match (5%) group RRSP plan - Planning for your future just got easier with VCA Canada!
• Membership and dues
• Wellness days, sick days, and vacation time
• Employee assistance program
• Continuing education benefits
• Referral Bonus Rewards
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offers quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

If you are a collaborative leader who values excellence in client care, employee engagement, and operational performance, we invite you to apply.

Email

Application Deadline: December 1, 2025

Hiring Manager: Kim Todd, Regional Operations Director, National Specialty

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.