Director, Stakeholder Engagement

The Toronto Parking Authority (TPA) is a forward-thinking independent agency of the City of Toronto committed to its mission of re-imagining how Toronto moves by creating a seamless mobility experience that delivers on choice, ease, and speed through Toronto, delivering exceptional service, innovation, and value to the city and its residents. TPA's vision is to be recognized as one of the world's best providers of sustainable parking, bike share and last mile mobility experiences for our customers, our partners, and our city.

TPA plays a vital role in shaping Toronto's infrastructure and community engagement. Joining TPA means being part of a team that values collaboration, continuous improvement, and making a meaningful impact across the city.

About the Role

Reporting to the Vice President of Business Development and Stakeholder Engagement, the Director, Stakeholder Engagement plays a pivotal role in shaping and executing strategies that build impactful, trust-based relationships with key stakeholders, including the City and its agencies, business associations, government officials, and internal teams. This leader drives alignment between TPA's strategic priorities and stakeholder expectations, fostering collaboration, transparency, and long-term value. The Director leads the development of external communications and engagement strategies that amplify TPA's voice and influence across sectors. Working closely with TPA's executive team, business leaders, and external partners, the Director will proactively manage issues, champion stakeholder interests, and ensure that engagement efforts directly support the organization's business objectives.

Key Responsibilities Strategic Stakeholder Engagement

• Design and lead a comprehensive stakeholder engagement strategy that aligns with TPA's mission, values, and business priorities, ensuring proactive and meaningful outreach across all key audiences.
• Cultivate and manage relationships with government officials, City agencies, business associations, and external partners to support regulatory compliance, business development, and reputation management.

Integrated Communications & Issues Management

• Oversee media relations, public relations, and external communications, ensuring consistent messaging and coordinated engagement across internal teams and external stakeholders.
• Anticipate and manage emerging issues, working closely with communications counterparts and business leads to develop briefing materials, coordinate messaging, and protect TPA's public image.

Insight, Reporting & Impact

• Monitor stakeholder sentiment, emerging risks, and engagement effectiveness, providing actionable insights and recommendations to the executive team using KPIs and feedback mechanisms.
• Prepare executive-level reports and updates for the Board, summarizing stakeholder activities, engagement outcomes, and strategic alignment with TPA's priorities.

Leadership & Organizational Alignment

• Lead their team in proactively managing key stakeholder engagement requirements, including City-related and government official meetings.
• Model TPA's core values and leadership principles, fostering a culture of respect, collaboration, and accountability across teams.
• Ensure compliance with employment legislation and health and safety standards, while promoting operational excellence through effective teamwork, communication, and strategic alignment with senior leadership.

Qualifications

• University degree in a relevant discipline (e.g., Business Administration, Political Science, Public Relations, Corporate Communications) and over 10 years of experience in corporate communications, public affairs, and stakeholder engagement.
• Proven ability to build strategic relationships with senior leaders, external partners, and media; adept at navigating ambiguity and managing shifting priorities in complex environments.

How to Apply

To apply for this key role, submit your application to Phelps by clicking:Apply Here