Call Center Representative

Bilingual Call Center Representative

Location: Mount Royal

Salary: $22/hour

Temporary Position

Key Responsibilities

• Handle customer inquiries through email, live chat, and phone calls promptly and professionally.
• Provide solutions for unsatisfactory service issues while adhering to company policies and procedures.
• Offer first-level technical and general support to stores.
• Document, track, and follow up on all customer interactions.
• Support e-commerce sales by assisting customers with product information, promotions, returns, and exchange policies.
• Identify opportunities to improve customer service practices, tools, and systems.
• Enhance brand loyalty through exceptional service.
• Participate in special projects as assigned.

Requirements

• Availability to work days, evenings, and weekends.
• You must be available on week days ( days or evening shifts ) with at least 1 weekend day (Saturday or Sunday) is mandatory
• The broader the availability, the more shifts and long-term opportunities you will have.
• Strong customer service orientation with a passion for problem-solving.
• Excellent verbal and written communication skills.
• College diploma (DEC, technical, or community college diploma).
• Minimum of 1 year of experience in a contact center environment.
• Proficiency in computer systems and applications.
• Bilingual (French & English) - written and spoken (priority will be given to bilingual candidates).
• Strong unilingual candidates may still be presented, but bilingual candidates will be prioritized.
• E-commerce customer service experience (asset).

If you are a dynamic, service-driven professional with excellent communication skills, apply today !