Export Operations

Export Operations - Customer Service (Toronto)

About VANGUARD LOGISTICS

VANGUARD Logistics has been making it 'fit to ship' and leading the Less-than-Container-Load (LCL) ocean shipping industry for over 40 years. Our 3300+ shipping experts in over 40 countries and 100 offices are passionate about delivering superior service to our customers around the globe. We know how to maximize space (and minimize cost) for the most efficient and fastest possible transit. Our services aren't limited to LCL or ocean freight only. Our range of products and services delivers end to end and door to door solutions for all of our customers shipping needs, be they ocean, inland, air or in the warehouse . Today we are the world's premier LCL ocean freight consolidator and we are still pushing boundaries.

What you will be doing

To provide the highest level of customer service through prompt response to all client inquiries and by providing complete, timely and accurate communication from pickup to delivery of our client's cargo. The ocean export coordinator will assist with and manage all documentary requirements for the shipper as well as carriers and network partners. You will be responsible for capturing all data in our global operating system and generating the necessary documentation and invoicing for your shipments. In your role you will play an important part in achieving our 'Happy Customer' value through a dedicated focus on meeting all customer needs.

Essential Responsibilities include:

• Communicate effectively to meet all customer requirements, resolve customer problems and/or complaints expeditiously and effectively
• Work with trucking and warehouse vendors to coordinate the transport of export shipments from shippers premises to Vanguard CFS
• Work with ocean carriers and drayage companies to arrange loading of export consolidation containers and arrange shipments to overseas destinations
• Review and validate all documentation received for errors and omissions and regulatory compliance
• Capture all data and documentation in our global operating system and ensure all milestones are updated promptly and accurately
• Work with our commercial team to ensure invoicing according to quotation as well as ensuring profit margins are in line with guidelines and any discrepancies are being addressed to secure adequate profit margins for current and future shipments
• Send data and documentation timely to our overseas network partners and offices and communicate closely with them to ensure seamless end to end service for our clients
• Manage file level operational accounting tasks such as invoicing and vendor accruals accurately and timely
• Engage commercial team and/or management on any potential client complaints and potential service failures proactively and with urgency
• Be a team player and support our common objectives and goals to become the leading service provider in the industry in Canada

Requirements

• Minimum 3-5 years experience in international ocean freight transportation
• French language skills a definite plus
• Customer focused with a strong sense of urgency and attention to detail
• Calm under pressure
• Eligible to work full time in Canada

What we offer

• We care and provide a pleasant, functional, professional and fun work environment for all colleagues
• Competitive salary and industry standard health & dental benefits
• Company RRSP plan
• A place to learn, grow and make a career out of it!