We are seeking a Helpdesk Support to join our team!

Description:

Work Term: Permanent
Work Language: English
Hours: 35 hours per week
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years
Information technology
Computer science

Work setting:
- Help desk
- Private sector

Responsibilities:
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Troubleshoot, maintain and upgrade web server hardware and software
- Install web server hardware and software
- Install software
- Determine hardware and software requirements to achieve optimal server performance

Qualifications:

Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- A+ Certification

Computer and technology knowledge
- Android
- iOS
- MAC
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Programming software
- HTML editing software
- Database software
- Mac OS
- Quick Books
- Data analysis software
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- WordPress
- Server Hardware

Type of experience
- Call centre

Area of work experience:
- Law

Area of specialization:
- Project management
- Technical support

Transportation/travel information:
- Valid driver's licence

Work conditions and physical capabilities:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting

Personal suitability:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty

How-to-apply instructions

If this opportunity aligns with your interests and qualifications, please send an email to with the following information:

- Please include 'TAVANCA Helpdesk Support' in the subject line of your email.
- Curriculum and Cover Letter
- Answer to the questions below:
1. Are you currently legally able to work in Canada?
2. Do you have previous experience in this field of employment?
3. What is the highest level of study you have completed?