Smittys Kelowna is looking for an experienced server to fill out their team on a full-time permanent basis. Servers are responsible for several functions including, but not limited to, providing outstanding customer service to all guests in a prompt and professional manner, educating guests on menu items, processing transactions, payments, while maintaining cleanliness in all areas of the restaurant and bar. If you enjoy interacting with families and guests in a casual work environment and are looking to meet some great people who have a passion for interesting food and delicious drinks, then we would love to meet you.

COMPENSATION

Hourly wage: Starting at $17.85 an hour
Tips
Discounted / Free Food

DUTIES & ESSENTIAL RESPONSIBILITIES

Greet guests in a prompt and welcoming manner.
Inform guests of all specials and menu changes.
Be prepared to make quality recommendations to all guests.
Extensive knowledge of all food and beverage items being served in the venue and the ability to accommodate all dietary requests and allergies.
Take food and beverage orders from guests, enter orders in point-of-sale system and ensure accurate orders are relayed to the kitchen and bar.
Deliver food and beverages from kitchen and bar to guests in a timely manner.
Perform side duties which may include, but is not limited to: polishing cutlery, glassware, plate ware, during and at the end of your shift.
Maintain cleanliness of all service areas.
Quality check tables to ensuring guests are satisfied with the food and service. Respond promptly and courteously to any requests.
If a conflict or situation arises concerning a guest, please involve a manger right away to resolve the situation.
Prepare final bill, present check to guest, and process payment.
Be ready and willing to assist fellow servers as situations arise.
Be ready and willing to assist serving assistants by clearing and resetting tables.
Thank guests for their visit and invite them to return.
Be available to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the general manager or manager in charge.
Complete cash out at the end of the shift.
Execute any other tasks required.

. QUALIFICATIONS, KNOWLEDGE & SKILLS REQUIRED

1-2 years' experience serving.
Wine and cocktail knowledge is considered an asset.
Strong communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
Ability to fluently communicate in both written and verbal English.
Must have a knowledge of dining room and service procedures and functions.
Possesses basic math skills, can handle money, and operate a point-of-sale system confidently.
Serving it right required but can be obtained within 30 days of joining.
Ability to maintain professionalism, control, and composure in difficult and stressful situations.
Be able to work in a standing position for long periods of time (up to 5 hours).
Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
Must be over 19 as alcohol service and open scheduling availability is a requirement.

BEHAVIOURS REQUIRED

Be part of the Smittys vision and contribute to success
Personable, upbeat, and confident individual with a problem-solving mindset.
Team player with great multi-tasking skills and eager to learn.
Well organized with a strong attention to detail and exceptional time management
Takes ownership of duties, shows initiative and is proactive.
Leads by example with a positive attitude, great personal hygiene, a high level of dress, and a welcoming demeanor.
Flexible: must be willing to work a variety of hours, including days, evenings as well as weekends and holidays based on the business needs.

Job Types: Permanent, Part-time, Full-time

Pay: From $17.85 per hour

Additional pay:

Tips

Flexible language requirement:

French not required

Schedule:

Day shift
Evenings
Holidays
Morning shift
Night shift
Weekend availability

Experience:

Server: 1 year (preferred)

Licence/Certification:

Serving it right (preferred)

Shift availability:

Day Shift (preferred)
Night Shift (preferred)

Job Types: Full-time, Part-time

Pay: From $17.85 per hour

Expected hours: 12 - 36 per week

Benefits:
Discounted or free food
On-site parking

Language:
English (preferred)

Work Location: In person