We are a leading retailer of skating products for competitive, professional and recreational skaters both instore and online. What sets us apart from the competition is our focus on comfort and fit, and perhaps most importantly, our best-in-class customer service and after sales support. We carry an amazing collection of brand skates, blades and accessories including Edea, Jackson, Risport, and Riedell and other suppliers.

The Skate Technician is responsible for providing an exemplary level of end-to-end customer service to our customers. It's your job to interact with customers, assess their needs, and then setup, repair and maintain their skates and blades. You will assess, diagnose and provide recommendations for proper fit and comfort, maintenance and servicing to ensure that the skater has the equipment required to help them meet their goals.

Respond to customer requests and inquiries with a positive attitude building trust that we are recommending the best solution and fit for the skater.
Provide skate sharpening, blade mounting, and other services designed to improve the overall comfort for the skater
Provide appropriate quotes for services and manage warranty claims
Escalate sensitive customer correspondence and/or issues to management as appropriate
Act as an ambassador for the company at product knowledge nights and/or competitions
Maintain an organized, clean, and safe shop environment
Participate in inventory management and control
Acquire and maintain product knowledge by attending product knowledge training to enhance customer experience and create additional sales opportunities

Search out opportunities to expand and grow our services business

Assist with other instore and online activities if required

High school or community college
Customer service experience in sporting goods, apparel, or footwear and accessories industry is an asset
Entrepreneurial drive with keen interest in sports
Highly developed sense of integrity and commitment to customer satisfaction
Process oriented with excellent attention to detail and accuracy
Excellent written and oral communication skills, well-organized and able to multi-task
Motivated, proactive and a strong team player
Must be able to work flexible hours including weekends

A dynamic and collaborative work environment
Opportunities to grow within a leading Canadian boutique business
Staff discount on products and merchandise
Benefits program
Training on new product and upgrades to existing product

Job Types: Full-time, Part-time

Pay: $19.00-$22.50 per hour

Expected hours: 20 - 40 per week

Additional pay:
Bonus pay
Benefits:
Casual dress
Commuter benefits
Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Store discount
Vision care
Schedule:
Every Weekend
Monday to Friday

Work Location: In person

Expected start date: 2025-07-31