Full time

Fixed Term contract with possibility for extension.

We are looking for candidates to join our award-winning dynamic team of travel professionals with a company that is well-known and respected across Canada and Internationally.

Position Summary:

Our London office team is seeking a keen and enthusiastic individual who would like to gain experience and knowledge through hands-on learning in a Group Tour booking agent role. The successful candidate will be responsible for supporting our public tour division by becoming knowledgeable on our tour products; booking tours, insurance and other travel arrangements for clients; and assisting our experienced Group Planning team.

Key Responsibilities:
Client Booking Management: Handle client bookings, including payments, optional insurance, pre/post stays, and airport transfers. Coordinate with air department for tours without included air, ensuring bookings are confirmed.
Upgrades and Adjustments: Issue insurance upgrades and other add-ons. Collaborate with group planners for air-inclusive tours, managing seat upgrades or deviations.
Payment Monitoring and Reminders: Monitor tour payment dates and send reminders. Ensure all payments are processed, reporting concerns to the manager.
Client Communication: Send mass emails to clients regarding tour updates. Maintain open communication with planners and the manager regarding inventory issues. Assist clients via email and phone.
Administrative and Accounting Procedures: Follow accounting procedures for bookings, refunds, or credits. Assist clients with insurance claims and necessary paperwork.

Skills & Qualifications:
Excellence in customer service and people skills, as well as resourceful administrative skills
Strong organizational skills and attention to accuracy, detail and compliance
Passion and experience in travel an asset.
Tech savvy, comfortable with new and changing technology
High level of integrity, sense of accountability, and professionalism
Post-secondary diploma (Travel & Tourism diploma or education an asset)

Why Ellison Travel & Tours?
Offices in Exeter and London (ON), and Vancouver (BC) with network of Ellison Travel professionals across Canada
Travel Leaders Network Affiliate, and Uniglobe Member
Award winning, family run business
100% Canadian owned and operated
Competitive pay, health benefits, IATA card and other travel perks

You must be legally eligible to work in Canada to apply.

Ellison Travel & Tours will accommodate individual accessibility needs throughout the hiring process. We ask that applicants make their needs known when first contacted by our recruitment team.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $18.50 per hour

Additional pay:
Bonus pay
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Flexible language requirement:
French not required
Schedule:
Monday to Friday

Education:
DCS / DEC (preferred)

Experience:
Customer service: 1 year (required)
Travel industry: 1 year (preferred)
Insurance sales: 1 year (preferred)

Location:
London, ON N6H 5L9 (preferred)

Work Location: Hybrid remote in London, ON N6H 5L9