At Pinnacle Hotel Harbourfront, our upscale hotel is focused on providing an exceptional personalized experience to our local and international clientele. Every day we come to work filled with passion to provide our guests with the best possible experience we can offer. If you're interested in working with a remarkable team and creating unforgettable guest experiences, we are the place for you!

Bell Person

The Pinnacle Hotel Harbourfront is looking for our next great applicant to take on the role of Bell Person. Reporting to the Director of Front Office, you are an incredibly well-organized, hard-working, and guest- focused individual who will play a critical role in our guest service experience. A Bell Person is responsible for greeting all guests in the lobby, keeping the lobby neat, safe and organized, assisting with the loading and unloading of guest's luggage from vehicles at curbside, delivering and collecting luggage to guest rooms, as well as other items such as boxes, packages, amenities and letters. The Bell Person works in close contact with the Front Desk, Switchboard and Manager on Duty Manager on a daily basis.

Key Responsibilities:

Assist guests and visitors entering and leaving property with directions, information about hotel amenities, hours of operation, and local areas of interest and activities.
Assist guests/visitors in and out of vehicles, including loading/unloading luggage
Identify and explain room features to guests
Transport guest luggage and other items to and from guest rooms and/or designated bell area
Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly
Assist with luggage storage and retrieval in designated stage areas
Assist guests with the booking, retrieval and return of bikes in the hotel's bike program
Follow all safety and tracking systems securing guest luggage and property
Assists guests with transportation such as calling for taxi, limo, or directions to transit
Ensure the front entrance of the hotel is kept clean and clear
Communicate parking procedures to guests/visitors
Assist all guests in accordance with hotel emergency procedures
Maintain a professional and courteous manner at all times
Actively listen and respond positively to guest questions and resolve issues promptly
Work collaboratively with other hotel departments
Protect the privacy and security of guests and coworkers
Must be able to remain in a stationary standing position for most of the time.
Perform other job duties as assigned/requested.

Education and Experience

Highschool diploma/G.E.D. equivalent
1 year experience in the guest service or related professional area
Experience with Front Office systems is an asset
Valid BC Class 5 drivers license and clean drivers abstract required

Job Type: Part-time

Pay: $18.87-$25.16 per hour

Additional pay:
Tips
Benefits:
Commuter benefits
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
Vision care
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Morning shift
Weekends as needed

Ability to commute/relocate:
Vancouver, BC: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Education:
Secondary School (required)

Experience:
Hospitality: 1 year (required)
Bell Person: 1 year (preferred)

Language:
English (required)

Work Location: In person